Client Access Specialist: Scheduling, Payments & Support

Burrell, Inc.; Marshall, Northern (MO, KY); Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision benefits

Top-notch training

Career mobility

Welcoming, supportive work culture

Job summary

Brightli is a mission-driven behavioral health provider seeking a Client Access Representative to deliver frontline service in a high-volume clinic setting. You will greet clients, verify information, schedule appointments, collect co-payments, coordinate referrals, and maintain accurate health records using EMR systems.

Ideal candidates have a high school diploma or GED, strong customer service skills, and the ability to multi-task in a fast-paced environment while upholding professional

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Ability to communicate clearly and professionally with clients.

Responsibilities

• Schedule clients and manage appointments.
• Collect payments and verify insurance details.
• Maintain and update client paperwork and health records.
• Enter information into computer systems and EMR.
• Answer phone system and direct calls as needed.
• Coordinate referrals and verify benefits.
• Keep the waiting area organized and welcoming.
• Assist leadership with service monitors and improvement initiatives.

Skills

Customer service

Multitasking

Organization

Typing

Communication skills

Teamwork

Computer skills

Reliable transportation

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Brightli is a mission-driven behavioral health provider seeking a Client Access Representative to deliver frontline service in a high-volume clinic setting. You will greet clients, verify information, schedule appointments, collect co-payments, coordinate referrals, and maintain accurate health records using EMR systems.

Ideal candidates have a high school diploma or GED, strong customer service skills, and the ability to multi-task in a fast-paced environment while upholding professional