Patient Services Specialist - Caring Front Desk & Scheduling

BrightView LLC; Batavia Township (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

401(k) with employer match

Training and certification

Comprehensive benefits package (health

Tuition reimbursement after 1 year

Job summary

BrightView Health is seeking a Patient Services Representative to be the first point of contact for patients in the clinic, handling front desk duties, scheduling, and payments to ensure a welcoming and efficient in-clinic experience.

The role emphasizes empathy, strong communication, HIPAA familiarity, and the ability to collaborate with a multidisciplinary team; requires 2+ years of front desk experience and a high school diploma.

Qualifications

• 2+ years of front desk experience.
• High School Diploma or equivalent.
• Strong communication and empathy in patient interactions.
• Familiarity with HIPAA and patient privacy considerations.

Responsibilities

• Serve as first point of contact for patient inquiries and issues.
• Schedule and confirm patient appointments.
• Collect payments and process copays as part of point-of-service duties.
• Maintain accurate patient records with HIPAA compliance.

Skills

Front desk experience

Customer service

HIPAA knowledge

MS Office (Outlook/Teams)

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

BrightView Health is seeking a Patient Services Representative to be the first point of contact for patients in the clinic, handling front desk duties, scheduling, and payments to ensure a welcoming and efficient in-clinic experience.

The role emphasizes empathy, strong communication, HIPAA familiarity, and the ability to collaborate with a multidisciplinary team; requires 2+ years of front desk experience and a high school diploma.