Client Access Specialist: Front Desk & EMR Support

Riveon Mental Health and Recovery; Lorain (OH); On-site; USD 26,000 - 36,000; Full time

Job summary

Riveon Mental Health and Recovery is seeking a Client Access Specialist to provide client-centered administrative support across sites. You will greet and assist clients, manage data in the EMR, and coordinate with clinicians and billing to ensure accurate information and smooth patient flow.

The role requires strong customer service, PC skills, and the ability to work in a bilingual English/Spanish environment. Expect regular hours with occasional site travel and a teamwork-focused atmosphere.

Qualifications

• One year of experience as a receptionist and/or switchboard operator in a health care setting, or three years of general receptionist/clerical experience.
• Excellent customer service orientation.
• Ability to operate a computer and standard software (Windows, Word, Excel).
• Bilingual English/Spanish a plus.
• Capable of working in a fast-paced environment.

Responsibilities

• Serves as first point of contact for clients, visitors, and vendors; greets, checks-in, and monitors waiting areas and directs clients to destinations.
• Collects and updates demographic, insurance, payer, clinician assignment, program, and financial information in EMR; maintains filing system and ROI database.
• Determines client eligibility for entitlement programs and sliding fees; collects verification and updates client data in EMR; follows up on eligibility redetermination dates.
• Schedules clinical appointments using the EMR; places reminder calls; arranges for client transportation.
• Answers incoming phone calls and routes calls appropriately; uses central paging system as necessary.
• Maintains confidentiality of protected health information per agency procedures.
• Travels between agency sites to pick up and deliver materials as needed.
• Provides clerical support including photocopying, faxing, printing, and scanning; schedules interpreters as needed.
• Works as part of a team; provides training and rotates to different locations to provide coverage.

Skills

Customer service

Data entry

EMR experience

Phone etiquette

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Riveon Mental Health and Recovery is seeking a Client Access Specialist to provide client-centered administrative support across sites. You will greet and assist clients, manage data in the EMR, and coordinate with clinicians and billing to ensure accurate information and smooth patient flow.

The role requires strong customer service, PC skills, and the ability to work in a bilingual English/Spanish environment. Expect regular hours with occasional site travel and a teamwork-focused atmosphere.