Client Access & Scheduling Specialist

Riveon Healthcare; Lorain (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Riveon Healthcare is seeking a Client Access Specialist to provide client-centered administrative support at Riveon Mental Health and Recovery and off-site locations. Responsibilities include greet/check-in, managing EMR data, and coordinating with billing and third-party payers.

The role requires strong customer service, familiarity with Windows/Office, and ability to work across multiple sites. Bilingual English/Spanish is a plus; expect regular attendance and teamwork in a fast-paced

Qualifications

• High school graduate or equivalent.
• Minimum typing of 35 wpm.
• Must have a minimum of one year of experience as a receptionist and/or switchboard operator in a health care setting, or three years of general receptionist/clerical experience.
• Must have strong customer service orientation and experience.
• Must have the ability to apply common sense understanding and to carry out written and oral instructions using good judgment in order to work under minimal supervision.
• Must have manual dexterity and the ability to communicate orally in person.
• Must be able to work in a fast paced environment with multiple priorities.
• Must have knowledge of proper phone etiquette and be able to handle difficult customers.
• Computer experience, preferably in the latest version of Windows, Word, and Excel, is strongly preferred.
• Favorable references and/or evaluations are required.
• Bilingual (English/Spanish speaking) a plus.
• Experience with EMR (Electronic Medical Records) a plus.

Responsibilities

• Serves as first point of contact for clients, visitors, and vendors.
• Greets, checks-in, and monitors waiting areas. Directs clients and visitors to appropriate destinations.
• Keeps waiting areas neat and orderly.
• Collects and updates demographic, insurance, payer, clinician assignment, program, and financial information in client medical records.
• Relays retroactive billing information to the Billing Supervisor.
• Maintains office filing system and adheres to records retention schedule.
• Processes release of information requests and maintains ROI database.
• Determines client eligibility for entitlement programs and sliding fees.
• Completes documentation and collects verification as required by program regulations and keeps client data updated in the electronic medical record.
• Is attentive to program eligibility redetermination dates and provides timely follow-up with clients upon arrival for their appointments.
• Assists clients in understanding and complying with third party payer benefits/requirements as necessary.
• Contacts third party payers to verify coverage and plan restrictions and obtains precertification as needed.
• Collects payments on accounts.
• Schedules clinical appointments using the EMR.
• Places reminder calls to clients.
• Prints schedules and distributes surveys and informational materials to clients as needed.
• Arranges for client transportation.
• Answers incoming phone calls and routes calls appropriately.
• Utilizes the central paging system as necessary.
• Follows policies and procedures.
• Ensures that Clients' protected health information is kept confidential according to Agency procedures.
• Travels between agency sites to pick up and deliver work related materials as needed.
• Provides clerical support including photocopying, faxing, printing, and scanning.
• Communicates with clients in their native language if bilingual.
• Schedules interpreters (both internal and external) as needed.
• Works as part of a team.
• Provides training and coaching to peers as requested by Supervisor.
• Rotates and works in various locations/assignments to provide adequate coverage.
• Initiates purchase orders for departmental supplies as needed.
• Must be able to react to change and stress productively and to handle other related tasks as assigned.
• Must be able to maintain regular and predictable attendance and punctuality.
• Must be able to get along with others and work effectively as a team by participating in problem-solving and contributing to the overall team development by sharing information and knowledge.
• Must exhibit the knowledge, skills, and abilities, and minimum requirements listed in this Position Description.
• Performs all other duties as assigned.

Skills

Customer service

Communication

Bilingual (English/Spanish)

Teamwork

Language proficiency

Education

High school diploma

Tools

EMR (Electronic Medical Records)

Windows

Word

Excel

Job description

Riveon Healthcare is seeking a Client Access Specialist to provide client-centered administrative support at Riveon Mental Health and Recovery and off-site locations. Responsibilities include greet/check-in, managing EMR data, and coordinating with billing and third-party payers.

The role requires strong customer service, familiarity with Windows/Office, and ability to work across multiple sites. Bilingual English/Spanish is a plus; expect regular attendance and teamwork in a fast-paced