Client Access Specialist - Behavioral Health Support

Centerstone; Columbia Township (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly rate

Opportunities for professional growth

Friendly and supportive work env.

Flexible scheduling

Professional development opportunities

Recognition and reward programs

Paid time off and holidays

Health, dental, and vision insurance

401(k) plan with company match

Job summary

Brightlife Behavioral Health in Columbia, Missouri seeks a Client Access Representative to deliver exceptional customer service for walk-ins and calls. You will schedule appointments, manage client flow, and assist with billing and insurance in a fast-paced, supportive environment.

The role requires a High School Diploma or equivalent, 2+ years in healthcare customer service, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in business, administration, or related field preferred.
• 2+ years of healthcare-related customer service experience.
• Strong computer skills, including Microsoft Office Suite.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service to clients, staff, and leadership.
• Represent Brightlife Behavioral Health in a professional, collaborative, and relevant manner.
• Schedule client appointments and manage client flow.
• Collect payment and handle billing and insurance matters.
• Maintain accurate and up-to-date client records and files.
• Assist with data entry and other administrative tasks as needed.
• Communicate effectively with clients, staff, and providers.
• Provide support and assistance to other team members as needed.
• Adhere to HIPAA regulations and maintain confidentiality of client information.

Skills

Customer service

Communication skills

Multitasking

Healthcare experience

HIPAA knowledge

Education

High School Diploma or equivalent

Associate's degree in business/administration

Tools

Microsoft Office

Job description

Brightlife Behavioral Health in Columbia, Missouri seeks a Client Access Representative to deliver exceptional customer service for walk-ins and calls. You will schedule appointments, manage client flow, and assist with billing and insurance in a fast-paced, supportive environment.

The role requires a High School Diploma or equivalent, 2+ years in healthcare customer service, and proficiency with Microsoft Office.