Client Access Lead - Healthcare Admin & Customer Service

Health Care for the Homeless; Baltimore (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

Health Care for the Homeless seeks a Client Access Associate II to provide first-line customer service to clients, staff, and visitors. The role supports registration, scheduling, insurance verification, referrals, medical records, and enrollment, while coaching junior staff and promoting a positive, compliant service environment.

The position may operate across multiple agency sites and requires clear communication, data entry into electronic records, and friendly, professional interaction with

Qualifications

• Two or more years in health or human services or related field preferred.
• Experience in client-facing roles with strong data entry skills.
• Familiarity with HIPAA and privacy regulations is expected.

Responsibilities

• Provide first-line customer service to clients, staff and visitors.
• Assist with registration, scheduling, insurance verification, referrals, and enrollment as needed.
• Input data into electronic health records and billing systems accurately and timely.

Skills

Customer service

English communication

Multitasking

Data entry

HIPAA familiarity

Education

High school diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

EHR systems

Job description

Health Care for the Homeless seeks a Client Access Associate II to provide first-line customer service to clients, staff, and visitors. The role supports registration, scheduling, insurance verification, referrals, medical records, and enrollment, while coaching junior staff and promoting a positive, compliant service environment.

The position may operate across multiple agency sites and requires clear communication, data entry into electronic records, and friendly, professional interaction with