Recruitment Coordinator

UNKNOWN; Springfield (MA); Hybrid; USD 67,000 - 96,000; Full time

Job summary

The Department of Developmental Services in Massachusetts seeks a Recruitment Coordinator for the Central West Region. You will work with the Regional Director and EHS HR to determine hiring needs, post openings in MassCareers, screen applicants by phone, and coordinate interviews.

You will track data, support onboarding, and assist with retention and staff recognition across CW programs. Travel throughout Central West with hybrid/work considerations; schedule is 9:00am–5:00pm.

Qualifications

• Excellent written and verbal communication
• Ability to exercise sound judgment and stay detail-focused
• Experience with Applicant Tracking Systems (ATS) such as Taleo and MS Office suite
• Ability to manage confidential information

Responsibilities

• Coordinate job postings and postings in MassCareers
• Screen applicants by phone and schedule interviews
• Coordinate orientation for new hires
• Maintain tracking systems and analyze data
• Assist with staff appreciation and retention efforts

Skills

Communication skills

Attention to detail

Judgment and adaptability

Confidentiality

Clear writing

Education

Bachelor's degree in business administration/public administration

Tools

Taleo ATS

Microsoft Office

Job description

The Department of Developmental Services (DDS) has an immediate opening for a Recruitment Coordinator in the Central West Region. The selected candidate will work under the direction of the Regional Director or designee and collaborate with the Executive Office of Health and Human Services (EHS) Human Resources and DDS Regional Management Team to determine hiring needs, placement of candidates, and plan strategic recruitment activities.

The Recruitment Coordinator will serve as the point person working with EHS Human Resources for all hiring activities through MassCareers which includes: creating postings, advertising, phone screening applicants, and coordinating interviews of applicants.

The incumbent will follow up with the candidate and/or hiring managers regarding the hiring process. The position will present information and updates to the Regional Management Team and be involved in strategic planning activities as it relates to recruitment and retention.

Duties and Responsibilities (these duties are a general summary and not all inclusive)

• Provides support with the hiring process, including coordinating job postings and partnering with the Talent & Acquisition and Employment & Staffing units, including assisting with the development and implementation of HR programs and processes for recruiting, hiring, and onboarding.
• Performs outreach activities with local schools/universities/temp staffing agencies; external job announcements, attend job fairs (virtual and in-person) and recruitment presentations.
• Coordinates DDS orientation to provide new hires with the knowledge and resources needed for successful employment.
• Coordinates, develops, monitors, and uses tracking systems to promote effective operations and document compliance with established rules, regulations, and standards.
• Reviews and analyze data to determine the progress and effectiveness of internal operations.
• Makes recommendations for changes in tracking systems and databases to enhance the agency’s effective use of human resources and technology.
• Recommends changes, coordinate, and the support implementation of procedures, systems, and guidelines to accomplish Agency program objectives and goals.
• Prepares, submits, and tracks new hire IT hardware, network, and software requests.
• Provides technical assistance and advice concerning exchanging information, resolving issues and ensuring compliance with established policies, procedures, and standards.
• Conducts phone screens with candidates and schedules interviews when appropriate.
• Takes a lead role in staff appreciation events/activities for the CW state operated programs.
• Assists the CW Director of State Operated programs with staff retention efforts.
• Assists the CW Director of State Operated programs with management of Share Point database.
• Performs other related duties for the CW State Operated programs.

Required Qualifications

• Excellent written and verbal communication skills.
• Ability to exercise sound judgment, attention to detail, and adaptability while maintaining a hands-on and proactive approach.
• Familiarity with Applicant Tracking Systems (ATS)- Taleo and proficient usage of Microsoft Office products, including Word, Access, Outlook, Excel, PowerPoint, and other related programs.
• Demonstrated ability to write clearly and concisely, express thoughts clearly and develop ideas in a logical sequence, ability to assemble items of information in accordance with established procedures
• Proven organizational and prioritizing skills; Knowledge of the methods of general report writing
• Capacity to maintain a high level of confidentially.
• Strong knowledge of the state classification system as well as familiarity in working in a bargaining unit environment
• In depth knowledge and adherence to the techniques used in evaluating corrective measures and reporting compliance to policies and regulations
• Knowledge of supports needed for Individuals with intellectual disabilities.

Preferred Qualifications

• Two (2) years of experience in business administration, business management or public administration.
• Familiarity with the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
• Demonstrated knowledge of organizational structure and functions of the assigned agency.
• Broad Knowledge of the proper procedures for established agency network and telephone systems; Knowledge of the types and uses of agency forms.
• Understanding of the laws, rules and regulations governing the state personnel system.
• Knowledge of DDS regulations, principles, and mission. The terminology and abbreviation
• Adept with the principles and practices of Human Resource Management and experience with Commonwealth HR policies and procedures.
• Expertise in EEO, diversity, equity, and inclusion (DEI) human resources best practices.
• Demonstrated understanding of state government and interrelationships between agencies.

Please Note

This position is located in Springfield, MA, with travel throughout the Central West Area

Schedule: 9:00am – 5:00pm

Days Off: Sunday/Saturday

Flexibility required to meet the needs of the program.

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

ADA Reasonable Accommodation

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For technical help with Mass*Careers*, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions

I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*

II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Program Coordinator I

Primary Location: United States-Massachusetts-Springfield- 1 Federal Street

Job: Administrative Services

Agency: Department of Developmental Services

Schedule: Full-time

Shift: Day

Job Posting: Aug 10, 2026, 10:07:13 AM

Number of Openings: 1

Salary: 66,890.20 - 96,266.04 Yearly

If you have Diversity, Aff affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Kendy Derival, [e-mail] - 8572835867

Bargaining Unit: 06-NAGE - Professional Admin.

Confidential: No

Potentially Eligible for a Hybrid Work Schedule: Yes