Clerk II - Front Desk & Scheduling (Local Government)

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Clerk 2 to support the Bedford Outpatient Program. The role handles scheduling, records, and front desk tasks, ensuring smooth daily operations and reliable assistance to staff and clients.

Responsibilities include appointment management, record retrieval, visitor greeting, and verifying demographics and insurance data during intake. This full-time position may require occasional after-hours work with limited telework potential.

Qualifications

• Six months as a Clerk 1 and educational development to the eighth grade, or
• High school business curriculum completed, or
• Equivalent experience and/or training meeting the required knowledge.

Responsibilities

• Schedule appointments and manage cancellations with doctor workdays.
• Maintain records and retrieve charts in the Electronic Health Record.
• Greet visitors, answer staff calls, and direct to appropriate personnel.
• Verify demographics, insurance details, and required intake documents.
• Prepare referral paperwork and print schedules for letters.
• Screen medication and appointments, maintaining positive rapport.

Skills

Clerical skills

Customer service

Front desk

Education

High school diploma or equivalent

Job description

The Commonwealth of Pennsylvania is seeking a Clerk 2 to support the Bedford Outpatient Program. The role handles scheduling, records, and front desk tasks, ensuring smooth daily operations and reliable assistance to staff and clients.

Responsibilities include appointment management, record retrieval, visitor greeting, and verifying demographics and insurance data during intake. This full-time position may require occasional after-hours work with limited telework potential.