Clerk - Hotel Front Desk

Downtown Evansville Inc; Evansville (IN); Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Employee assistance program

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Downtown Evansville Inc. in Evansville, IN, is seeking a guest services associate to handle hotel reservations and front-desk tasks in a casino environment.

You will answer calls, process bookings for hotels and events, and ensure accurate guest registration and payment handling, while adhering to service standards. The role requires standing for 7+ hours, flexibility with hours, holidays and weekends, and knowledge of Indiana Gaming regulations.

Qualifications

• Answer all incoming calls promptly and courteously.
• Process reservations from all sources (hotel, events, concerts).
• Register guests accurately per service standards.
• Stand/walk for 7+ hours.
• Knowledge of Indiana Gaming regulations and internal controls.

Responsibilities

• Answer calls promptly and courteously to hotel and event guest inquiries.
• Process and verify all reservations from all sources for guests, groups, and events.
• Handle guest disputes and financial transactions per company policy.
• Ensure room keys issued and guest accounts settled at departure.

Education

High School or better.

Job description

• Able to correctly and procedurally, answer all incoming telephone calls in a prompt and courteous manner using service standards.


• Accurately process all reservations received from all sources offered to guests to include hotel, special events and concerts.


• Accurately and promptly connect all administrative or guest calls in a timely manner.


• Accurately and efficiently update and verify all information received with regard to travel agents, group records, sold out dates, special rate dates, minimum sales, etc.


• Accurately process credit card charges to be applied towards reservations.


• Maintain awareness of all marketing promotions, special events, general facility information and hotel rates and specials to insure efficient distribution of information to our guests.


• Works with both lodging & gaming systems in processing reservations.


• Effectively offers guests alternative options on reservations when initial request cannot be fulfilled.


• Effectively handles customer disputes to the best of their ability and directing guest disputes to the appropriate source when necessary.


• Research and accurately prepare request for \"comps\" when necessary.


• Must be able to stand and walk for prolong periods of time (7+ hours).


• Able to register guests correctly and procedurally in accordance to established service standards.


• Obtain appropriate amount of credit/payment for guests stay.


• Issue room keys to registered guests.


• Able to settle/close out guest accounts correctly and procedurally upon their departure.


• Able to correctly and procedurally close out shift at the end of their shift.


• Must be able to lift up to 25 lbs.; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.


• Knowledgeable of the Indiana Gaming regulations as well as the company's internal controls, policies, and procedures.


• Always follow the Company Service Standards model.


• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.


• Other duties may be assigned at any time.

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Additional Benefits:

• 401(k)


• 401(k) matching


• Flexible spending account


• Employee assistance program


• Free parking


• Life insurance


• On-the-job training


• Paid time off


• Tuition Reimbursement

Target Salary Range:

Hourly $15

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Skills

Preferred

Detail Oriented

Advanced

Teamwork Orientation

Advanced

Time Management

Advanced

Customer Service

Advanced

Customer/ Client Focus

Advanced

Education

Required

High School or better.

Experience

Preferred

Experience in Hotel/Hospitality Industry

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.