Coordinator - Events and Promotions

Bally's Evansville Casino & Hotel; Evansville (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Employee assistance program

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Evansville Casino & Hotel in Evansville, Indiana, seeks an emcee/promotions assistant responsible for daily prize giveaways, public announcements, and promoting the casino's rewards program. The role requires interacting with guests and handling event logistics.

You will balance cash drawers, assist with paperwork, and support coupon and mail promotions while following Indiana Gaming regulations and company policies.

Qualifications

• Advanced customer service required.
• Advanced time management skills.
• Advanced teamwork and communication abilities.

Responsibilities

• Assist with daily set-up, emcee promotions, and public announcements.
• Promote products, services, events, and promotions via the public address system.
• Educate players about the Rewards card and its benefits.
• Interact with guests during promotional events.
• Assist with paperwork, balance cash drawer, and related duties.
• Assist with promotional item implementation, distribution, and redemption.
• Report customer issues to appropriate departments for resolution.
• Follow Indiana Gaming regulations and company policies.

Skills

Customer Service

Time Management

Teamwork Orientation

Communication

Education

High School or better

Job description

• Responsible for assisting with the daily set-up, execution, and related emcee functions of daily casino prize giveaway promotions.
• Promotes the company’s products, services, events, and promotions via public address system.
• Educates players in the understanding, application, and usage of the company’s Rewards card to include its benefits.
• Interacts with all casino customers relating to all promotional events.
• Responsible for assisting with all paperwork and accountability.Executes property promotions and special events.
• Responsible for assisting with greeting all guests.
• Responsible for assisting with the emcee functions of weekly slot tournaments as assigned.
• Responsible for maintaining daily procedures regarding the Players Club members which includes, discerning appropriate identification, filing and record keeping.
• Responsible for assisting with maintain and balancing a cash drawer.
• Responsible for assisting with coupons and newspaper promotions regarding gaming specials and promotions on property.
• Responsible for making public announcements or special announcements.
• Responsible for assisting with direct mail inquiries to include updating customer account information and related duties.
• Assists with the resolution of player complaints and problems.
• Assists with promotional item implementation, distribution, and redemption.
• Reports customer problems to other appropriate department for resolution.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Additional Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Employee assistance program
• Free parking
• Life insurance
• On-the-job training
• Paid time off
• Tuition Reimbursement
• Hourly$17.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Skills

Required

Advanced

Customer Service

Advanced

Time Management

Advanced

Teamwork Orientation

Advanced

Communication

Advanced

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.