CLERK

Madix, Inc; Goodwater (AL); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Group Health Insurance

401k – Eligible day one of employment

Holidays – 9 per year

Vacation time

Educational Assistance

Employee Assistance Program

Onsite Clinic – Free medical visits

Safety and Attendance incentives

Employee Appreciation Days

Job summary

Madix, Inc. is seeking a customer service representative to interact with customers by phone, gather product information, and process orders or cancellations. The role emphasizes building trust and solving problems while maintaining accurate records.

The ideal candidate has strong communication, multitasking, and organizational skills, with 2–4 years of customer service experience. The position is based on-site in a controlled environment with standard hours and potential overtime.

Qualifications

• High school diploma or equivalency required with 2–4 years of customer service experience.
• Strong communication skills and ability to multitask in a fast-paced environment.
• Proven problem solving and conflict resolution abilities.

Responsibilities

• Confer with customers by phone to provide information about products and process orders or cancellations.
• Identify customer needs and achieve satisfaction through open communication.
• Build sustainable relationships and trust with customer accounts.
• Enter new customer information into the system and keep records up to date.
• Handle complaints and provide solutions within time limits; follow up to ensure resolution.

Skills

Verbal communication

Written communication

Problem solving

Organizational skills

Attention to detail

Judgment

Adaptability

Teamwork

Stress tolerance

Time management

Customer orientation

Education

High school diploma

2–4 years customer service experience

Tools

CRM

SAP

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Essential Functions

• Confer with customers by telephone in order to provide information about products to take orders or cancel accounts.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Follow up customer calls where necessary.
• Enter new customer information into system.
• Identify and elevate priority issues.
• Route calls to appropriate resource.

Job Knowledge, Skills & Abilities

• Excellent verbal and written communication skills.
• Problem analysis and problem solving.
• Organizational skills.
• Attention to detail.
• Judgment.
• Adaptability.
• Teamwork.
• Stress tolerance.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.

Customer Service Levels

• Level 1 = Basic Microsoft office, CRM, SAP & data entry skills along with heavy administration needs
• Level 2 = Level 1 plus, Intermediate Microsoft office skills, Customer facing, Quoting smaller store takeoffs
• Level 3 = Level 1-2 plus, Quoting medium size store take offs, downloading/exporting SAP data to Excel spreadsheets for data entry or reporting, and more complex needs
• Level 4 = Levels 1-3 plus, Quoting larger size takeoffs (retail/grocery/military), reporting and review contracts.
• Heavily involved in Conference /Team Calls with the customer, TSM and RM.

Education and Experience

High school diploma or equivalency certificate. Two to four years customer service related work experience.

Work Environment

Generally 8 hour days, 5 days a week, indoors in a controlled environment. Occasional overtime required when necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Madix Inc. is an equal opportunity employer.

Benefit Details

• Group Health Insurance Company Paid Group Term Life Dental, Vision, Short Term Disability, Long Term Disability, and Critical Care
• 401k – Eligible day one of employment (Contributions can be from 1% to 50% of salary. Company match of up to 4% quarterly based on safe harbor election)
• Holidays – 9 per year (Eligible after 30 days of employment)
• Vacation time
• Educational Assistance
• Employee Assistance Program
• Onsite Clinic – Free medical visits
• Safety and Attendance incentives
• Employee Appreciation Days

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Madix is a company about people—our employees, our clients, and our community. Our reputation as an innovative leader in the store-fixture industry is a product of the hard work and dedication of our team members. At Madix, every individual plays a vital role in the success of our company, which is why we in turn strive to help employees achieve their professional and personal goals. We also are committed to maintaining a diverse work environment where everyone feels safe, inspired, and returns home each night fulfilled by the work they do. Investing in our employees and respecting our people is the best way to preserve our future as a company.