Clerk

madixinc; Goodwater (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Group Health Insurance

401k - Eligible day one

Dental, Vision

Short Term Disability

Long Term Disability

Educational Assistance

Onsite Clinic

Employee Appreciation Days

Holidays

Vacation time

Job summary

Madix Inc. is seeking a customer service professional to assist customers by phone, provide product information, process orders or cancellations, and identify needs to ensure satisfaction.

You will build relationships, handle complaints, maintain records, follow procedures, and work with teams to resolve issues. The role emphasizes accuracy, responsiveness, and a proactive approach in a controlled indoor environment.

Qualifications

• Excellent verbal and written communication skills.
• Problem analysis and problem solving.
• Attention to detail and organizational skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Confer with customers by telephone to provide information about products and take orders or cancellations.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints and provide appropriate solutions within time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Enter new customer information into system.
• Route calls to appropriate resource.

Skills

Communication

Customer focus

Problem solving

Multitasking

Teamwork

Education

High school diploma

Tools

Microsoft Office

CRM

SAP

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Essential Functions

• Confer with customers by telephone in order to provide information about products to take orders or cancel accounts.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Follow up customer calls where necessary.
• Enter new customer information into system.
• Identify and escape priority issues.
• Route calls to appropriate resource.

Job Knowledge, Skills & Abilities

• Excellent verbal and written communication skills.
• Problem analysis and problem solving.
• Organizational skills.
• Attention to detail.
• Judgment.
• Adaptability.
• Teamwork.
• Stress tolerance.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.

Customer Service Levels

• Level 1 = Basic Microsoft office, CRM, SAP & data entry skills along with heavy administration needs
• Level 2 = Level 1 plus, Intermediate Microsoft office skills, Customer facing, Quoting smaller store takeoffs
• Level 3 = Level 1-2 plus, Quoting medium size store take offs, downloading/exporting SAP data to Excel spreadsheets for data entry or reporting, and more complex needs
• Level 4 = Levels 1-3 plus, Quoting larger size takeoffs (retail/grocery/military), reporting and review contracts. Heavily involved in Conference /Team Calls with the customer, TSM and RM.

Education and Experience

High school diploma or equivalency certificate. Two to four years customer service related work experience.

Work Environment

Generally 8 hour days, 5 days a week, indoors in a controlled environment. Occasional overtime required when necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Madix Inc. is an equal opportunity employer.

Benefit Details

• Group Health Insurance
• Company Paid Group Term Life
• Dental, Vision, Short Term Disability, Long Term Disability, and Critical Care
• 401k - Eligible day one of employment (Contributions can be from 1% to 50% of salary. Company match of up to 4% quarterly based on safe harbor election)
• Holidays - 9 per year (Eligible after 30 days of employment)
• Vacation time
• Educational Assistance
• Employee Assistance Program
• Onsite Clinic - Free medical visits
• Safety and Attendance incentives
• Employee Appreciation Days

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!