Clerical Supervisor II

Novant Health; Wilmington (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

Novant Health is seeking an administrative leader to oversee front end revenue cycle operations, ensuring quality, productivity and efficiency across departments. The role includes supervising 10–19 non-clinical staff, interfacing with referral sources, insurers, and hospital personnel, and maintaining regulatory compliance and records.

The position emphasizes office management, staff development, and acting as a financial resource within a healthcare setting.

Qualifications

• Two years of clerical experience in a medical office setting
• With one year of supervisory experience, preferred
• Knowledge of organization policies and procedures; fiscal and HR management knowledge; proficient in computer systems and data analysis

Responsibilities

• Referrals, scheduling, registration, charge entry, regulatory compliance, medical records, staff education and staffing
• Interfacing with referral sources, insurers, hospital staff, physicians, and customers
• Supervises between 10 and 19 FTEs

Skills

Clerical experience in medical office

Supervisory experience

Written and verbal communication

Policy interpretation

Education

High School Diploma or GED

Associate Degree in Health or Business Administration

Job description

What We Offer

Responsible for overall front end revenue cycle functions. Effects ongoing quality, productivity and efficiency in daily operations of departments and services by providing office management and supervision of non-clinical employees, serving as administrative and financial resource person, providing backup support for all administrative positions, and interfacing with referral sources, insurers, hospital staff, physicians, and customers. Areas of responsibility include but not limited to referrals/orders, scheduling, registration, charge entry, regulatory compliance, medical records, staff education and staffing. Supervises between 10 and 19 FTEs.

What We Offer

Responsible for overall front end revenue cycle functions. Effects ongoing quality, productivity and efficiency in daily operations of departments and services by providing office management and supervision of non-clinical employees, serving as administrative and financial resource person, providing backup support for all administrative positions, and interfacing with referral sources, insurers, hospital staff, physicians, and customers. Areas of responsibility include but not limited to referrals/orders, scheduling, registration, charge entry, regulatory compliance, medical records, staff education and staffing. Supervises between 10 and 19 FTEs.

What We're Looking For

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred. Associates Degree in Health or Business Administration.
• Experience: Two years of clerical experience in a medical office setting, required. With one year of supervisory experience, preferred.
• Additional Skills (required): Knowledge of organization policies and procedures. Knowledge of fiscal management and human resource management techniques. Knowledge of office management techniques and practices. Knowledge of computer systems and applications. Skill in gathering, analyzing, and evaluating data. Skill in written and verbal communication. Ability to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to exercise initiative, problem-solving, decision-making. Ability to read, interprets, and applies clinic policies and procedures. Ability to identify problems and recommend solutions. Ability to establish priorities and coordinate work activities. Physical requirements: Stand and move around the majority of the day; climb; lift patients and equipment; sit occasionally; bend and stoop; push / pull wheelchairs, carts, and beds; see, hear, speak, smell, and touch.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

194553