Clerical Associate (Per Diem)

NeighborHealth; Boston (MA); On-site; USD 28,000 - 37,000; Part time

Job summary

NeighborHealth is seeking a Clerical Associate (Part-time, on-site) in East Boston to support the Emergency Department with front desk duties, appointment scheduling, and patient communications.

You will greet callers, manage reminders, coordinate records, and maintain files while delivering courteous customer service in a busy hospital setting.

Qualifications

• High School Diploma or G.E.D.
• At least six (6) months in customer service or an office.
• Demonstrated telephone skills in a professional manner.
• Familiarity with use of personal computer in a Windows environment.
• Bilingual skills (Demographic level) preferred.

Responsibilities

• Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.
• Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter.
• Calls patients as requested by a practice staff person. Manages both specialty appointment reminders and appointment recall system (wait list).
• Reviews emails received on a daily basis. Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by email.
• Maintains the practice files. Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual.

Skills

Customer service

Telephone skills

Professional communication

Education

High School Diploma or GED

Tools

Windows OS

Office suite

Job description

## Clerical Associate (Per Diem)Apply: Onsite: East Boston: Part time: Posted Today: R0007495**Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!** As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! **Current Employees of NeighborHealth**- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.**Time Type:**Part time**Department:**Emergency Department**All Locations:**10 Gove Street – Taylor Building**Position Summary:**The Clerical Associate works together with other staff in the department promote a positive atmosphere that enhances efficient workflow through good teamwork. The Clerical Associate performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Specialty Department.Essential Duties and Responsibilities:* Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.Screens and redirects calls appropriately.* Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter. Calls patients as requested by a practice staff person. Manages both specialty appointment reminders and appointment recall system (wait list). Reviews emails received on a daily basis.* Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by e-mail. Maintains the practice files.* Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately. Qualifications and Requirements:* High School Diploma or G.E.D.* At least six (6) months in customer service or an office.* Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.* Familiarity with use of personal computer in a Windows environment.* Bilingual skills (Demographic level) preferred. Compensation Range: $20/hr. up to $27/hr., dependent on experience level.