Clerical Associate (Per Diem)

NeighborHealth Corporation; Boston (MA); On-site; USD 28,000 - 37,000; Part time

Benefits offered by this job

Medical & Dental Coverage

401(K) Retirement Plan

Paid Holidays

Job summary

NeighborHealth Corporation in Boston is seeking a part-time Clerical Associate to support the Emergency Department. You will handle phones, schedule appointments, and manage messages to maintain smooth clinic workflows.

The role requires a high school diploma or GED, plus at least six months in customer service or an office. Windows familiarity and strong communication are essential; bilingual skills are a plus.

Qualifications

• High School Diploma or GED is required.
• At least six months in customer service or an office.
• Demonstrated telephone skills in a professional manner.
• Familiarity with Windows in a business environment.
• Bilingual skills preferred at a demographic level.

Responsibilities

• Answers phones in a courteous and professional manner with a four-part greeting.
• Screens and redirects calls appropriately.
• Composes and types messages using staff messaging systems.
• Calls patients as requested by staff and manages appointment reminders.
• Schedules, cancels, and confirms appointments; handles records requests.
• Maintains practice files and communicates professionally with patients and staff.
• Delivers excellent customer service and creates a welcoming environment.
• Maintains a positive attitude and uses communication devices properly.

Skills

Customer service

Telephone skills

Office experience

Education

High School Diploma or GED

Tools

Windows OS

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Time Type: Part time Department: Emergency Department All Locations: 10 Gove Street – Taylor Building

Position Summary

The Clerical Associate works together with other staff in the department promote a positive atmosphere that enhances efficient workflow through good teamwork. The Clerical Associate performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Specialty Department.

Essential Duties and Responsibilities

• Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.
• Screens and redirects calls appropriately.
• Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter.
• Calls patients as requested by a practice staff person.
• Manages both specialty appointment reminders and appointment recall system (wait list).
• Reviews emails received on a daily basis.
• Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by e-mail.
• Mantains the practice files.
• Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual.
• Consistently provides excellent customer service and makes patients feel welcome.
• Mantains a positive attitude.
• Uses communication devices appropriately.

Qualifications and Requirements

• High School Diploma or G.E.D.
• At least six (6) months in customer service or an office.
• Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
• Familiarity with use of personal computer in a Windows environment.
• Bilingual skills (Demographic level) preferred.

Compensation Range

$20/hr. up to $27/hr., dependent on experience level.

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

E-Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Benefits

• Medical & Dental Coverage
• Life and Disability Insurance
• Privileges at Boston Medical Center for Providers
• 401(K) Retirement Plan
• Educational Assistance
• Flexible Spending & Transportation Accounts
• Paid Holidays, Vacations, Sick and Personal Time
• A Generous Staff Development Benefit
• Excellent Malpractice Coverage
• A Designated Medical Staff Office for Physician Support
• Free Parking