Clerical Associate (Per Diem)

ebnhc; East Boston (NY); On-site; USD 28,000 - 37,000; Part time

Job summary

NeighborHealth in Boston's Taylor Building seeks a part-time Clerical Associate for the Emergency Department. You will handle front-desk duties, schedule appointments, and support patient flow with courteous service.

Requirements include a High School Diploma or GED, at least six months in customer service or office work, and solid Windows PC skills. Bilingual skills are preferred to assist diverse patients.

Qualifications

• High School Diploma or GED required.
• At least six (6) months in customer service or an office.
• Demonstrated telephone skills (call screening, message taking) in a professional manner.
• Familiarity with use of personal computer in a Windows environment.
• Bilingual skills (demographic level) preferred.

Responsibilities

• Answers phones in a courteous and professional manner and screens/ redirects calls.
• Composes and types messages; calls patients and manages appointment reminders and recalls.
• Uses computer to schedule, cancel, and confirm appointments, pull records, and communicate by e‑mail.
• Interacts with patients/staff professionally and provides excellent customer service.

Skills

Telephone skills

Customer service

Windows OS

Education

High School Diploma or GED

Tools

Windows

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Time Type:

Part time

Department:

Emergency Department

All Locations:

10 Gove Street - Taylor Building

Position Summary:

The Clerical Associate works together with other staff in the department promote a positive atmosphere that enhances efficient workflow through good teamwork. The Clerical Associate performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Specialty Department.

Essential Duties and Responsibilities:

• Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.Screens and redirects calls appropriately.
• Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter. Calls patients as requested by a practice staff person. Manages both specialty appointment reminders and appointment recall system (wait list). Reviews emails received on a daily basis.
• Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by e-mail. Maintains the practice files.
• Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.

Qualifications and Requirements:

• High School Diploma or G.E.D.
• At least six (6) months in customer service or an office.
• Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
• Familiarity with use of personal computer in a Windows environment.
• Bilingual skills (Demographic level) preferred.

Compensation Range:

$20/hr. up to $27/hr., dependent on experience level.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.