Coordinator, Patient Access

NeighborHealth; Boston (MA); Hybrid; USD 29,000 - 41,000; Full time

Job summary

NeighborHealth is seeking a punctual and personable Patient Access Coordinator to act as a welcoming liaison for patients at our Registration department in Boston. You will manage check-outs, schedule follow-ups, and coordinate phone inquiries with attention to accuracy in the Electronic Medical Record.

This role requires strong communication, a HS diploma, and at least one year of customer service or administrative experience, with Spanish/English bilingual ability to support a diverse patient

Qualifications

• HS Diploma/GED required.
• Minimum 1 year customer service and/or administrative experience.
• Excellent written and verbal communication, judgement and problem solving skills.
• Bilingual fluency Spanish/English required.
• Knowledge of medical terminology and EMR experience a plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Check-out appointments and create follow-up visits or recalls.
• Book, cancel and/or reschedule appointments as needed for patients walking in.
• Answer phones and route inquiries.
• Document encounters in Epic EMR and navigate the EMR to access information.

Skills

Customer service

Bilingual Spanish/English

Verbal communication

Problem solving

Education

HS Diploma / GED

Tools

Epic EMR

Microsoft Office

Job description

## Coordinator, Patient AccessApply: Onsite: Boston: Full time: Posted Today: R0007570**Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!** As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! **Current Employees of NeighborHealth**- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.**Time Type:**Full time**Department:**Registration**All Locations:**1601 Washington Street**Position Summary:**As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.Essential Duties and Responsibilities:* Check-out appointments and create follow up visits or recalls.* Book, cancel and/or reschedule appointments as needed for patients walking in.* Answer Phones.* Document clear and concise telephone encounters or RX refill request and route appropriately.* Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.Qualifications and Requirements:* HS Diploma/GED.* Minimum of 1 year customer service and/or administrative experience.* Excellent written and verbal communication, judgement and problem solving skills.* Bilingual fluency Spanish/English required.* Knowledge of medical terminology and experience working with electronic medical record technology a plus.* Proficient in Microsoft Office Suite.Compensation:### Starting at $21/hr up to $30/hr based on relevant experience**EEO & Accommodation Statement:**NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request