Clerical Assistant 2 Elk County Assistance Office

Commonwealth-of-Pennsylvania; Ridgway (Elk County); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Telework possible

Job summary

The Commonwealth of Pennsylvania's Department of Human Services is seeking a Clerical Assistant 2 to support the Elk County Assistance Office. You will enter applicant information, greet customers, answer calls, and image documents to keep income maintenance programs running smoothly.

This full-time role offers a 37.5-hour week with potential for part-time telework. Starting salary is $36,831 annually, with standard benefits and a focus on accurate, courteous public service.

Qualifications

• Six months as Clerical Assistant 1 or equivalent experience.
• Graduation from high school or equivalent.
• Equivalent combination of experience and training.

Responsibilities

• Enter applicant information and complete file clearances.
• Greet walk-in customers and assist with front desk needs.
• Handle incoming calls and voicemail messages.
• Scan and electronically store client records.
• Process Electronic Benefit Transfer cards and review account details.
• Sort and distribute mail and prepare outgoing mail.

Skills

Customer service

Public interaction

Education

High school diploma

Job description

As a Clerical Assistant 2 with the Department of Human Services, you will help keep vital services running smoothly for individuals and families in need. This role is a great fit for someone who enjoys organized work and daily interaction with the public. You will be part of a friendly team that takes pride in serving the Elk County community. Step into a position where your attention to detail and dedication can shine.

This position supports the clerical operations of the Elk County Assistance Office to help keep income maintenance programs running effectively. The role includes direct support for customers, staff, and daily office processes. As a Clerical Assistant 2, you will perform the following duties:

• Application Processing: Enter applicant information, complete file clearances, and assign case numbers during the registration process
• Reception Duties: Greet walk-in customers and assist with front desk needs
• Phone Support: Handle incoming calls and manage messages received through the office voicemail resource account
• Document Imaging: Scan and electronically store client records received through mail, drop-off, email, fax, or online submission
• Benefit Card Handling: Process Electronic Benefit Transfer cards and review account details as requested by staff
• Mail Processing: Sort and distribute incoming mail as well as prepare outgoing mail and items received in the office drop box

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Ridgway, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Elk County. If no eligible candidates who live within Elk County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements

• You must pass a background investigation.
• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.