Clerical Assistant 2 (Bureau of Driver Licensing)

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 33,000 - 41,000; Full time

Job summary

The Clerical Assistant 2 role with the Department of Transportation in Pennsylvania provides clerical support for driver licensing services, ensuring accurate processing and timely delivery of information. You will handle application reviews, data entry, attestations, seal applications, and daily production reporting while maintaining courteous communication with customers and following instructions.

This full-time role requires a minimum 37.5 hours per week, with no telework option and a

Qualifications

• Six months as Clerical Assistant 1 or an equivalent title.
• Graduation from high school or equivalent.
• Must meet essential job functions.
• Criminal history background checks may be required.

Responsibilities

• Review applications and payments to determine processing eligibility.
• Maintain a 98% accuracy rate while following procedures.
• Enter data and prepare documents using computer systems.
• Verify completed products and mail to customers.
• Prepare attestations with correct information.
• Apply the Department seal to certified work.
• Prepare daily production sheets and record information.
• Prepare deposits and transmit revenue data.
• Maintain printers and WID machines.
• Communicate with customers courteously.
• Follow written and verbal instructions accurately.

Skills

Data entry

Attention to detail

Customer service

Administrative duties

Education

High school diploma

Job description

THE POSITION

The Clerical Assistant 2 role with the Department of Transportation offers a chance to support important driver licensing services across Pennsylvania. This position helps keep vital information flowing accurately and efficiently. You will join a team that values precision and strong customer service. Step into a role where your skills make a real difference every day.

THE POSITION

The Clerical Assistant 2 role with the Department of Transportation offers a chance to support important driver licensing services across Pennsylvania. This position helps keep vital information flowing accurately and efficiently. You will join a team that values precision and strong customer service. Step into a role where your skills make a real difference every day.

DESCRIPTION OF WORK

This position provides clerical support that ensures driver information products are processed and delivered with accuracy and care. The role supports public needs and contributes to dependable operations within the Bureau of Driver Licensing. As a Clerical Assistant 2, you will perform the following duties:

• Application Review: Examine applications and payments to determine if requests can be processed
• Accuracy Standards: Maintain a minimum accuracy rate of 98 percent while following established procedures
• Data Processing: Use computer systems to enter information, prepare documents, and complete driver record tasks
• Record Delivery: Verify completed products and send them to customers
• Attestation Preparation: Complete and type attestations with correct information
• Seal Application: Apply the Department seal to certified work
• Daily Reporting: Prepare daily production sheets and record required information
• Revenue Handling: Prepare deposit materials and transmit revenue information
• Equipment Care: Maintain printers and WID machines to keep them in working condition
• Customer Communication: Communicate with customers in a courteous manner
• Instruction Follow-Through: Follow both written and verbal instructions accurately

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00am to 4:30pm, Monday-Friday, with a 1-hour lunch.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ; or
• Graduation from high school; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

Veterans:

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html a nd click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.