Clerical Aide

City of Fort Collins; Fort Collins (CO); On-site; USD 21,000 - 23,000; Part time

Job summary

The City of Fort Collins is seeking a Clerical Aide (Hourly) to provide front desk coverage and customer service at the Northside Aztlan Center. You will check guests in, process registrations, memberships, and tickets, and handle payments with accuracy.

Minimum qualifications include a High School Diploma or GED and strong communication skills. CPR/First Aid certifications or the ability to obtain them within 60 days are required.

Qualifications

• High School Diploma or GED preferred.
• One-year related experience preferred.
• CPR and First Aid certifications required or ability to obtain within 60 days of hire.

Responsibilities

• Provides front desk coverage and customer service at various recreation facilities.
• Checks guests in and processes passes, registrations, memberships, programs, services, and tickets.
• Enforces rules and policies with staff and guests.
• Handles payments and maintains assigned funds and receipts.
• Maintains communications with staff and reports issues to supervisors.
• Attends staff meetings and trainings.
• Performs other related duties as assigned.

Skills

Customer service

Front desk operations

Cash handling

Communication

Emergency response

Education

High School Diploma or GED

Tools

RecTrac

Job description

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POSITION TITLE: Clerical Aide (Hourly)
REQUISITION #: req8573
DEPARTMENT: Recreation
LOCATION: NORTHSIDE AZTLAN CTR
BENEFIT CATEGORY: Variable Hourly Hourly Employee Benefit Highlights
EMPLOYMENT TYPE: Part-Time Hourly
FLSA STATUS: Non-Exempt
HOURLY RATE: $15.16 per hour
SELECTION PROCESS: Application deadline is 11:59 p.m. MT on 10/10/2026. The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

Post-Offer Requirements
- Background check (Background checks are considered in relation to the responsibilities and requirements of the position)

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Position Summary

This position reports directly to the Senior Coordinator, Recreation – Clerical Management. This position provides front desk coverage and customer service at various recreation facilities. General duties range from checking guests in, to selling memberships, programs, services, and tickets, as well as general customer service. Knowledge of all passes, programs, and services is essential to the function of this role.

Essential Duties and Responsibilities

• Provides exceptional customer service to all guests in a fast-paced environment.
• Greets guests, accepts and processes facility passes and registrations for specific activities.
• Enforces rules and policies with staff and guests.
• Handles and processes payments and is responsible for assigned funds and receipts.
• Prepares the revenue and paid‑out record forms daily.
• Maintains work area, facilities, supplies and equipment.
• Operates a variety of office equipment and electronic software.
• Completes a variety of paperwork including daily records, logs, and incident reports.
• Assists with any first aid, CPR, and other medical attention as needed.
• Maintains communications with other staff within recreation and reports issues or concerns (i.e. RecTrac or activity issues) to supervisory staff as needed.
• Attends and participates in staff meetings and trainings.
• Keeps informed of all seasonal and on‑going programs.
• Performs other related duties as assigned.

Supervisory Responsibilities

This position is not responsible for the supervision of employees.

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Qualifications

There requirements listed below are representative of the knowledge, skills and abilities required to perform the necessary functions of this position.

Knowledge, Skills, and Abilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Ability to work with diverse guests, occasionally under stressful circumstances.
• Ability to communicate effectively with participants, other departments, and management.
• Ability in communicating rules, regulations and enforcing policies.
• Must be organized when completing daily records, logs, and incident reports.
• Ability to explain/demonstrate concepts and techniques to guests as they participate in recreation activities.
• Ability to remain composed in emergency situations and make sound judgments.
• Ability to recognize safety hazards and notify supervisors.
• Ability to operate all assigned equipment safely.
• Ability to perform first aid as needed.
• Ability to provide customer service in a fast paced, chaotic environment.

Education and Experience

Minimum age is 18. High School Diploma or GED preferred. One-year related experience preferred. Must successfully pass all required employment screens.

Language Skills

Ability to read instructions and communicate with City supervisor and the general public. Ability to effectively present information and respond to questions from supervisor, groups of clients, customers, and the general public. Bilingual capabilities in Spanish and English desirable but not mandatory.

Reasoning Ability

Ability to solve and implement practical solutions to problems. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Foresee and initiate proactive measures to ensure program quality, customer service and facility integrity.

Certifications, Licenses, and Registrations

• CPR and First Aid Certifications required or ability to obtain certifications within 60 days of hire

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular work will include the following:

• regular standing and walking;
• bending, stooping, pushing, pulling, jumping, twisting, balancing, climbing, kneeling, crouching, and reaching;
• occasionally lifting and carrying 15 to 25 pounds to head height or higher;
• hand/eye coordination for operation of a computer keyboard;
• vision to read written materials and understand direction;
• speech and hearing capabilities to maintain communication with citizens and employees.

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call [phone] for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use

Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee’s protected status, or any behavior that violates this policy.

Consistent with the City’s respect for the rights and dignity of each employee, the City is committed to providing a work environment that is free from unlawful discrimination and harassment. The City prohibits discrimination or harassment based on protected characteristics, including race, color, national origin, ancestry, creed, religion, sex, sexual orientation (including perceived sexual orientation), gender, gender identity, gender expression, disability, age 40 years or older, pregnancy or related condition, military, veteran status or uniformed service member status, genetic information, marital status or any other status protected under federal, state or local law.

The City is committed to providing a healthy and safe work environment. In addition to the City’s commitment to equal opportunity employment, the City strictly prohibits discrimination or retaliation against an employee who raises any reasonable concern about workplace violations of government health or safety rules or a significant threat to the health or safety of City employees or the public, if the City controls the workplace conditions giving rise to the threat or violation.

Note: Some information in your application may be public information under the Colorado Open Records Act.

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