Rep II, Customer Support (Event Rental Coordinator)

City of Fort Collins; Fort Collins (CO); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation and holidays

Retirement contributions

Job summary

The City of Fort Collins is seeking an on-site Rep II, Customer Support (Event Rental Coordinator) to support Arts & Culture facilities, including Lincoln Center and related venues. The position emphasizes customer service, scheduling, contracting, and financial processes in a fast-paced, on-site environment.

Essential duties include managing inquiries, tours, and bookings; coordinating with operations; and handling contracts, payments, and reporting.

Qualifications

• Minimum one year of customer service experience.
• CPR/AED certification must be obtained within 6 months of hire.
• Willingness to work nights and weekends as needed.

Responsibilities

• Assist customers with information, directions, venue availability, and billing inquiries.
• Manage scheduling, bookings and client inquiries; maintain calendars and event records.
• Process payments, contracts, insurance deadlines and related documentation; perform data entry and reporting.

Skills

Customer service

Communication

Night/weekend availability

Education

High School Diploma or GED

Job description

Rep II, Customer Support (Event Rental Coordinator)

POSITION TITLE: Rep II, Customer Support (Event Rental Coordinator) (Full-Time Regular) (Classified)
REQUISITION #: req8591
DEPARTMENT: Arts & Culture
LOCATION: LINCOLN CENTER
BENEFIT CATEGORY: Classified (Non-CBU) Classified Employee Benefit Highlights
EMPLOYMENT TYPE: Full-Time Regular
FLSA STATUS: Non-Exempt
ANNUAL SALARY RANGE: $41,710.00 - 62,566.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $43,000.00 - 54,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 11:59 p.m. MT on 9/16/2026.At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.
Post-Offer Requirements
- Background check(Background checks are considered in relation to the responsibilities and requirements of the position)
While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

WhyWorkFor theCity of Fort Collins?

• Medical, dental, vision (for self, spouse, domestic partner, children) –eligibleonthe 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + companycontributions – after 6 month probation period andimmediate vesting
• Flexiblespending: Medical expenses FSA, dependent FSAor both
• EmployeeAssistance Program: counseling, legal,financialassistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborativework environment

To learn more about The City of Fort Collins and Our Community, please readOur Community and Our Organization Brochure

Job Summary

Supports customer service operations with a focus on inquiries, site tours, scheduling, contracting, and financial processes across Arts & Culture facilities.

Note: This is an essential, on-site position. Remote work may be permitted on a case-by-case basis, consistent with City policy and operational needs. The position serves in a department-wide, floating capacity, providing support across the department's primary facilities, including The Lincoln Center, The Gardens on Spring Creek, the Center for Creativity, 215 N. Mason Street, and other City facilities as required.

Essential Duties and Responsibilities

• Assists internal and external customers with information, directions, venue availability, and billing inquiries.
• Interprets policies, procedures, and regulations related to existing rental policies, facility rules and other operational documentation.
• Collaborate with other city departments to solve problems, meet deadlines and ensure service continuity.
• Performs data entry and may maintain databases and/or spreadsheets for the department.
• Manages scheduling, bookings, and client inquiries.
• Responds to venue rental inquiries, manages the opportunity sales funnel and conducts tours.
• Manages all rental agreements, payments and ensure receipt of all ancillary documentation, such as nonprofit, tax, insurance or third-party vendor information.
• Maintains the scheduling/calendar system and event records.
• Processes & tracks payments, contracts, and insurance deadlines.
• Coordinates with operations teams for event execution and agreement updates.
• Supports post-event reconciliation and reporting, including all contractual and financial elements.
• Supports financial functions such as fee collection, petty cash handling, invoice & payment processing, and journal entries.
• Creates and provides regular reports to both internal and external partners in support of operational and contractual elements related to insurance, building schedules, and concessionaire relationships.
• May perform general administrative and clerical duties including filing, copying, correspondence, and reporting, in support of department wide business & administrative functions.

Management Responsibilities

No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge Skills and Abilities

• Excellent customer service and communication skills in all aspects of interaction with clients, guests, and users.
• Ability to perform basic math and accounting skills.
• Knowledge of general office equipment operations.
• Data entry and spreadsheet development.
• Ability to communicate clearly and effectively both orally and in writing.
• Specific knowledge of department related City ordinances, policies, procedures, and regulations.
• Specific knowledge of the services and products offered by the department.
• Ability to operate venue management, room diagramming, and events software.
• Ability to handle sensitive and stressful situations with tact and diplomacy.
• Ability to handle high volume workloads and multi-task effectively.
• Ability to work nights and weekends as needed in the execution of venue tours and client meetings.

Required Qualifications

Minimum Preferred High School Diploma or GED High school diploma or general education degree (GED) required.

Experience Requirements

• Minimum one (1) year customer service experience.

Certifications/Licenses/Specialized Training

• CPR/AED (Must obtain within 6 months of hire)

Rep II, Customer Support

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call [phone] for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.
TheCity is committed to equal employment opportunity for all applicants andemployees.Employment decisions will comply with all applicable lawsprohibiting discrimination inemployment. The City does not toleratebehavior that results in the terms and conditions ofemployment beingadversely impacted based on an employee’s protected status, or anybehaviorthat violates this policy.
Consistent with the City’s respect for the rights and dignity of each employee,the City is committedto providing a work environment that is free fromunlawful discrimination and harassment. The City prohibits discrimination orharassment based on protected characteristics, including race, color, nationalorigin, ancestry, creed, religion, sex, sexual orientation (including perceivedsexual orientation), gender, gender identity, gender expression, disability,age 40 years or older, pregnancy or related condition, military, veteran statusor uniformed service member status, genetic information, marital status or anyother status protected under federal, state or local law.
The City is committed to providing a healthy and safe work environment. Inaddition to the City’scommitment to equal opportunity employment, theCity strictly prohibits discrimination orretaliation against an employeewho raises any reasonable concern about workplace violations ofgovernmenthealth or safety rules or a significant threat to the health or safety of Cityemployees orthe public, if the City controls the workplace conditionsgiving rise to the threat or violation.
Note: Some information in your application may be public information under the Colorado Open Records Act.

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