Events Concierge

City of Fort Collins; Fort Collins (CO); On-site; USD 19,000 - 26,000; Part time

Job summary

City of Fort Collins is seeking an Events Concierge (Hourly) at Lincoln Center. This part-time hourly position handles front-line customer service, event support, and building operations to ensure a premier patron experience.

The role requires a high school diploma or GED, with CMP certification or hospitality degree preferred. Candidates should be flexible to work weekends, evenings, and special events in a dynamic venue.

Qualifications

• High school diploma or GED required.
• CMP certification or hospitality degree preferred.
• Two to four years of increasingly responsible event management or customer service experience or an equivalent combination of education and experience.

Responsibilities

• Staff the Concierge Desk during operating hours, providing customer service and assisting with Day-of-Event needs.
• Assist with event setup, hospitality services, and equipment checks.
• Coordinate with venue staff and first responders in emergencies.
• Handle clerical duties and answer inquiries for Lincoln Center Administration Offices.
• Work varied shifts including weekends, evenings, and holidays.
• Operate audiovisual equipment and ensure readiness for events.

Education

Highschool diploma or GED

CMP certification or hospitality management degree preferred

Job description

POSITION TITLE: Events Concierge (Hourly)
REQUISITION #: req8597
DEPARTMENT: Cultural Services
LOCATION: LINCOLN CENTER
BENEFIT CATEGORY: Variable Hourly Hourly Employee Benefit Highlights.pdf
EMPLOYMENT TYPE: Part-Time Hourly
FLSA STATUS: Non-Exempt
HOURLY RATE: $16.75 per hour
SELECTION PROCESS: Application deadline is 11:59 p.m. MT on 9/10/2026. The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

Post-Offer Requirements

• Background check

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

At the City, weare focused on finding the strongest candidate for the role, and we recognizethat excellence can come from a wide variety of experiences and paths. Whenreviewing applications, we consider an equivalent combination of knowledge,skills, education, and lived experiences that align with the minimumqualifications. If you are interested in this opportunity, we encourage you toview your background broadly and highlight the skills and experiences that bestprepare you for the role.

Summary: The Events Conciergeensures the highest standards of customer service and patron experience for TheLincoln Center and Community Center for Creativity - City of Fort Collins. Thisposition acts as front-line staff for all building activities and building security,reporting to the Conference Services Coordinator.

Essential Duties and Responsibilities:

• - Demonstrate overall professionalismin completed work, demeanor, and behavior while effectively displayingstrong communication skills (oral & written).
• - Staff the Concierge Desk anytimethe public is in the building, providing customer service, tending to "Dayof Event" needs, and ensuring general security of the facility andgrounds.
• - Act as the primary point ofcontact in emergency situations; coordinating with first responders and othervenue staff.
• - During events, record detailed informationfor billing purposes and update event checklists.
• - Prepare, set up, and monitorin-house hospitality service for events, which may include coffee, hottea, and ice water.
• - Uphold generalbuilding readiness and appearance by ensuring proper equipment counts andmaintaining appropriate equipment/furniture placement throughout the venuein accordance with fire/safety codes and event layouts. Remedies orreports deficiencies to supervisor.
• - Completeprojects as assigned by Conference Services Coordinator, EventsCoordinator, Facility Services Coordinator, Scheduling - Coordinator, and/orEvent Operations Manager.
• - Working collectively with yourfellow Event Concierge, perform general clerical duties for the LincolnCenter Administration Offices including answer/route phone calls, distributemail, field customer inquiries, and receive incoming packages.
• - Must have theability to work a variety of shifts, including weekends, evenings, andholidays.
• - Demonstrate astrong capability to relate to a diverse set of team members and clientswhile providing consistent world-class customer service.
• - As needed, andwhen time allows, assist the Facility Attendants with the set/strike of roomsaccording to event reports and maps (tables, chairs, staging, presentationequipment, dance floor, linens, etc.).
• - Correctly set, test,and troubleshoot audio/visual equipment, ensuring full functionality andreadiness for events.
• - At theconclusion of an event, strike audio/visual equipment, hospitality, andlinens; ensure floors are free of large spills or trash and asappropriate, strike all lobby spaces.
• - Perform work withoutdirect supervision in a fast paced, everchanging environment to identify &prioritize daily duties and unexpected challenges.
• - Anticipate the client’s needs,respond promptly, and acknowledge all guests’ requests, and triage issues,however busy.

Supervisory Responsibilities: This position is not responsible for the supervision of employees.

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Qualifications:

Knowledge, Skills, and Abilities:

• Possessan inherent passion for customer service, events, and hospitality.
• Demonstratestrong organizational, prioritization, stress management and timemanagement skills.
• Ability tohandle sensitive or stressful situations with composure, good judgement,and diplomacy.
• Ability to takeinitiative, complete assigned tasks, work through conflict and arrive at aresolution, and problem solve under time constraints.
• Establishand maintain effective working relationship with coworkers, participants,patrons, clients/users, and public.
• Communicateeffectively in both oral and written form with external and internalcustomers.
• Is pro-active and persistent in pursuing and completingtasks by striving to exceed expectations and goals.
• Demonstrate a talent for efficient completionofassigned tasks with intimate attention to detail.

Education and Experience:

• Highschool diploma or general education degree (GED) required.
• Current CMP certification and/ordegree in hospitality management preferred, two to four years ofincreasingly responsible event management or customer service experienceor an equivalent combination ofeducation and experience. Preferred advanced technical knowledge ofaudio/visual/multimedia presentation equipment.
• Multilingual applicants areencouraged to apply.

Certification and Licenses:

• Preferred CPR/First Aid/AED Certification
• Preferred Food Safety & Handling Certification

Physical Demands:

While performing the duties ofthis job, the employee is regularly required to traverse distances; work in astationary position while sitting or standing; and using hands to reach orgrasp. The employee is occasionally required to stand, ascend/descend, orbalance at a height up to 20ft.; and stoop, kneel, crouch, or crawl, which mayrequire work on the floor or in tight spaces. The employee must be able to lift50lbs. and push/pull up to 150lbs. as needed.

Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions, which may include:

• Traversinglong distances, on a multi-level building using stairs, corridors, orelevators.
• Physical/Laborintensive work for up to 8 hours at a time.
• Manualdexterity enough to operate equipment and tools including ability tocontinually traverse distances and frequently, bend, twist, kneel, stoop,reach, pull and push.
• Strength andstamina enough to operate equipment, move objects up to 50 pounds andbend, twist, stoop and reach above head in the performance ofduties. Push wheeled items up to 150 lbs.
• Visionenough to operate equipment and distinguish between items on written &electronic means of communication.
• Make continuousor repetitive arm-hand movements including tasks requiring a full range ofmotion to reach up and out.
• Communicationskills enough to interpret work schedules, job duties and conveyinformation to the public and supervisor.

Work isperformed in a multi-use performing arts and conference facility that has a dynamicand changing event and activity schedule. The employee will be asked to workvariable hours including early morning, afternoon, evening, and late-nightshifts during the week, weekends, and some holidays. Employees will be asked towork alone or as an unsupervised team. The noise level in the work environmentis usually moderate.

Notice Regarding Medical and/or Recreational Marijuana Use: Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call [phone] for assistance.

The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee’s protected status, or any behavior that violates this policy.

Consistent with the City’s respect for the rights and dignity of each employee, the City is committed to providing a work environment that is free from unlawful discrimination and harassment. The City prohibits discrimination or harassment based on protected characteristics, including race, color, nationalorigin, ancestry, creed, religion, sex, sexual orientation (including perceived sexual orientation), gender, gender identity, gender expression, disability, age 40 years or older, pregnancy or related condition, military, veteran status or uniformed service member status, genetic information, marital status or any other status protected under federal, state or local law.

The City is committed to providing a healthy and safe work environment. In addition to the City’s commitment to equal opportunity employment, the City strictly prohibits discrimination or retaliation against an employee who raises any reasonable concern about workplace violations of government health or safety rules or a significant threat to the health or safety of City employees or the public, if the City controls the workplace conditions giving rise to the threat or violation.

Note: Some information in your application may be public information under the Colorado Open Records Act.