Cleared Help Desk Analyst – Flexible Time Off & Growth

CACI International Inc; Fort Belvoir (VA); On-site; USD 71,000 - 149,000; Full time

Job summary

CACI International Inc. seeks a cleared Help Desk Analyst to support an Army Project Manager at Fort Belvoir, VA. The role involves responding to IT system queries, processing access requests, and routing tickets to SMEs as needed.

The ideal candidate will have a Secret clearance and 2 years IT support experience, with a preference for 4-year IT degrees or equivalent experience. Travel is up to 10% within the Continental US.

Qualifications

• Secret Clearance required to start.
• 2 Yr Degree in IT or Similar or substitute 1 year experience providing IT related support.
• 4 years providing Help Desk Support.

Responsibilities

• Responds to user queries on troubleshooting IT systems.
• Processes requests for access and deactivation.
• Forwards trouble tickets to appropriate administrator SMEs or higher echelons.
• Possesses and applies expertise on multiple complex work assignments.
• Operates with latitude in developing methodology and presenting solutions to problems.
• Contributes to deliverables and performance metrics where applicable.

Skills

Help Desk Support

Education

2 Yr Degree in IT or Similar

4 Yr Degree in IT or Similar

Job description

CACI International Inc. seeks a cleared Help Desk Analyst to support an Army Project Manager at Fort Belvoir, VA. The role involves responding to IT system queries, processing access requests, and routing tickets to SMEs as needed.

The ideal candidate will have a Secret clearance and 2 years IT support experience, with a preference for 4-year IT degrees or equivalent experience. Travel is up to 10% within the Continental US.