Help Desk Specialist

CACI International Inc; Fort Meade (MD); On-site; USD 63,300 - 129,700; Full time

Benefits offered by this job

Flexible time off

Robust learning resources

Competitive compensation

Job summary

A leading IT services company seeks a Tier 1 Help Desk Specialist in Fort Meade, MD. This entry-level position focuses on assisting users with government databases and software issues. Candidates should have strong problem-solving skills, a high school diploma, and be US citizens with the ability to obtain security clearance. This role involves providing support via ticket resolution and excellent customer service. The salary range is $63,300–$129,700 depending on experience and qualifications.

Qualifications

• Must be a US Citizen with the ability to obtain/maintain a security clearance.
• Experience in a fast-paced environment managing multiple priorities is necessary.

Responsibilities

• Provide first contact resolution for Help Desk calls and tickets regarding software issues.
• Document tickets with detailed communication until resolution.

Skills

Problem-solving skills

Analytical skills

Customer service abilities

Communication skills

Attention to detail

Education

HS Diploma

Tools

Windows

macOS

Linux

Job description

1 day ago Be among the first 25 applicants

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity

CACI is seeking a Tier 1 Help Desk Specialist to join our team in Fort Meade, MD. This position under general supervision assists users with government databases, software, and systems.

Responsibilities

This role supports Tier 1 operations for a large, complex government enterprise environment. The overall objective is to perform first contact resolution of Help Desk calls/tickets relating to software issues. Primary focus is on creating properly documented tickets with timely, accurate, and detailed communication until resolution. Secondary focus is on assisting customers by utilizing technical knowledge and triage and remedying issues on a first call resolution. Candidates will work an 8‑hour shift from the Fort Meade location during core hours of 6:00 am–4:00 pm.

Support Responsibilities And Requirements Include

• Use troubleshooting or problem isolation techniques to expedite and facilitate the identification and resolution of reported issues and requests.
• Leverage technical background to guide troubleshooting and incident management for support.
• Demonstrate sound customer service and telephone/ticket etiquette in responding to customer calls or inquiries.
• Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support.
• Willingness to quickly respond and achieve management requirements.

Required Qualifications

• HS Diploma
• US Citizen with the ability to obtain/maintain a security clearance.
• Strong problem‑solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast‑paced environment and manage multiple priorities.

Desired

• Prior Help Desk experience (1–2 years).
• Prior IT support experience (1–2 years).
• Familiarity with common operating systems (Windows, macOS, Linux).
• Bachelor’s degree in a technical discipline from an accredited college or university.

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground – in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

Pay Range

The proposed salary range for this position is $63,300–$129,700. Final salary depends on factors such as geographic location, federal contract labor categories, prior experience, skills, education, and certifications. CACI offers competitive compensation, benefits, and learning and development opportunities.

Since this position can be worked in more than one location, the range shown is the national average for the position.

CASC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting