Help Desk Analyst

CACI International Inc; Fort Belvoir (VA); On-site; USD 71,000 - 149,000; Full time

Job summary

CACI International Inc. seeks a cleared Help Desk Analyst to support an Army Project Manager at Fort Belvoir, VA. The role involves responding to IT system queries, processing access requests, and routing tickets to SMEs as needed.

The ideal candidate will have a Secret clearance and 2 years IT support experience, with a preference for 4-year IT degrees or equivalent experience. Travel is up to 10% within the Continental US.

Qualifications

• Secret Clearance required to start.
• 2 Yr Degree in IT or Similar or substitute 1 year experience providing IT related support.
• 4 years providing Help Desk Support.

Responsibilities

• Responds to user queries on troubleshooting IT systems.
• Processes requests for access and deactivation.
• Forwards trouble tickets to appropriate administrator SMEs or higher echelons.
• Possesses and applies expertise on multiple complex work assignments.
• Operates with latitude in developing methodology and presenting solutions to problems.
• Contributes to deliverables and performance metrics where applicable.

Skills

Help Desk Support

Education

2 Yr Degree in IT or Similar

4 Yr Degree in IT or Similar

Job description

Job Title: Help Desk Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

* * *

The Opportunity

CACI is seeking a cleared Help Desk Analyst to support an Army Project Manager at Fort Belvoir, VA.

Responsibilities

Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.

Operates with appreciable latitude in developing methodology and presenting solutions to problems.

Contributes to deliverables and performance metrics where applicable.

Responds to user queries on troubleshooting IT systems.

Processes requests for access and deactivation.

Forwards trouble tickets to appropriate administrator SMEs or higher echelons.

Qualifications

Required:

• Secret Clearance required to start.
• 2 Yr Degree in IT or Similar or substitute 1 year experience providing IT related support.
• 4 years providing Help Desk Support.

Desired

• 4 Yr Degree in IT or Similar or substitute 3 years experience providing IT related support.
• 7 years providing Help Desk Support.

What You Can Expect

A culture of integrity

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is

$70,800 - $148,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.