Help Desk Analyst

CACI International; Alexandria (VA); On-site; USD 87,000 - 182,000; Full time

Job summary

CACI International is seeking a Help Desk Analyst to support a Joint Interagency Task Force under the Deputy Secretary of Defense. The role requires resolving IT issues, processing access requests, and escalating tickets to SMEs as needed.

Qualified candidates hold an Active Secret Clearance, an IT-related degree or equivalent experience, and 4+ years in help desk support. Travel up to 10% may be required.

Qualifications

• Active Secret Clearance at time of hire.
• Associate degree in Information Technology or related field, or one year IT support experience in lieu of degree.
• Minimum of four (4) years of Help Desk support experience.
• Bachelor's degree or three years of equivalent IT support experience in lieu of degree (optional).
• Minimum of seven (7) years of Help Desk support experience (optional).

Responsibilities

• Responds to user queries on troubleshooting IT systems.
• Processes requests for access and deactivation.
• Forwards trouble tickets to appropriate administrator SMEs or higher echelons.
• Operates with latitude in developing methodology and presenting solutions to problems.

Skills

Help desk support

IT troubleshooting

Access requests

Customer service

Education

Associate degree in IT or related field

Bachelor's degree in IT or related discipline

Tools

None specified

Job description

Job Title: Help Desk Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

* * *

The Opportunity:

The person in this role will Perform as a Help Desk Analyst supporting a Joint Interagency Task Force that reports to the Deputy Secretary of Defense, to better align authorities and resources to rapidly deliver Joint C-sUAS capabilities to America's warfighters, defeat adversary threats, and promote sovereignty over national airspace.

Responsibilities:

• Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.
• Contributes to deliverables and performance metrics where applicable.
• Responds to user queries on troubleshooting IT systems.
• Processes requests for access and deactivation.
• Forwards trouble tickets to appropriate administrator SMEs or higher echelons.

Qualifications:

Required:

• Active Secret Clearance at the time of hire.
• Associate degree in Information Technology or a related field, or one year of equivalent IT support experience in lieu of the degree.
• Minimum of four (4) years of Help Desk support experience.

Desired:

• Bachelor's degree in Information Technology or a related discipline, or three years of equivalent IT support experience in lieu of the degree.
• Minimum of seven (7) years of Help Desk support experience.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$86,600 - $181,800

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.