Cleared Help Desk Analyst – Mission-Critical IT Support

CACI International Inc.; Fort Belvoir, Northern (VA, KY); Hybrid; USD 71,000 - 149,000; Full time

Job summary

CACI International Inc. is seeking a cleared Help Desk Analyst to support an Army Project Manager at Fort Belvoir, VA. The role involves responding to user queries on IT system troubleshooting, processing access requests, and escalating tickets to SMEs.

Candidates should have Secret Clearance, a 2-year IT degree or equivalent experience, and several years of Help Desk experience. The position offers federal-level benefits, professional growth, and a path to contribute to national missions.

Qualifications

• Secret clearance required to start.
• 2 Year Degree in IT or Similar or substitute 1 year experience providing IT related support.
• 4 years providing Help Desk Support.
• Desired: 4 Year Degree in IT or Similar or substitute 3 years experience providing IT related support.
• Desired: 7 years providing Help Desk Support.

Responsibilities

• Responds to user queries on troubleshooting IT systems.
• Processes requests for access and deactivation.
• Forwards trouble tickets to appropriate administrator SMEs or higher echelons.
• Possesses and applies expertise on multiple complex work assignments.

Skills

Help Desk Experience

Customer Support

IT Troubleshooting

Remote Support

Education

2 Year IT Degree or Similar

4 Year IT Degree or Similar

Job description

CACI International Inc. is seeking a cleared Help Desk Analyst to support an Army Project Manager at Fort Belvoir, VA. The role involves responding to user queries on IT system troubleshooting, processing access requests, and escalating tickets to SMEs.

Candidates should have Secret Clearance, a 2-year IT degree or equivalent experience, and several years of Help Desk experience. The position offers federal-level benefits, professional growth, and a path to contribute to national missions.