Cleaning & Restoration Operations Manager (Field Leader)

Voda Cleaning & Restoration of North Shore Boston; Woburn (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Opportunity for advancement

Signing bonus

Training & development

Profit sharing

Fast Paced Environment

Health Benefit Options

Job summary

Voda Cleaning & Restoration of North Shore Boston is seeking a dedicated Operational Manager to oversee day-to-day operations of our carpet cleaning and water restoration teams. The role is hands-on and requires stepping into field work to support jobs while upholding high quality and safety standards.

The ideal candidate has extensive water restoration and carpet cleaning experience, strong team leadership, and excellent customer service.

Qualifications

• Minimum 3–5 years of experience in water restoration and carpet cleaning operations.
• Proven experience in team management and leadership roles.
• Strong organizational, communication, and customer service skills.
• Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
• Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.

Responsibilities

• Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
• Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services.
• Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
• Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations.
• Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up‑to‑date with industry standards.
• Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training.
• Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction.
• Work with upper management to set and achieve operational goals, drive revenue growth, and monitor key performance indicators.
• Assist in developing and implementing new procedures to streamline operations and improve service delivery.
• Maintain and track inventory of equipment and supplies, ensuring all resources are readily available and maintained in good working order.
• Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information.

Skills

Water restoration

Carpet cleaning

Team management

Safety compliance

Customer service

Tools

Xactimate

CRM systems

Scheduling tools

Job description

Voda Cleaning & Restoration of North Shore Boston is seeking a dedicated Operational Manager to oversee day-to-day operations of our carpet cleaning and water restoration teams. The role is hands-on and requires stepping into field work to support jobs while upholding high quality and safety standards.

The ideal candidate has extensive water restoration and carpet cleaning experience, strong team leadership, and excellent customer service.