Classroom & Event AV/Desktop Support Specialist

UM23 Bowie State University (BSU); USA; Vor Ort; USD 51.000 - 62.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Paid time off

10 holidays per year

Tuition remission

Supplemental retirement

Zusammenfassung

Bowie State University is seeking an AV & Desktop Support Specialist (Contingent II) to provide frontline and escalated support for classroom, event, and end-user technologies across campus. The role covers audiovisual systems, collaboration tools, and desktop issue resolution in a dynamic university setting.

Responsibilities include maintaining room configurations, supporting hybrid events, imaging Windows and macOS devices, and handling tickets via the university system.

Qualifikationen

• 2+ years desktop/end-user support and AV/classroom tech experience.
• Windows 11 and macOS troubleshooting familiarity.
• Experience with Teams or Zoom and room peripherals.
• Strong customer service, communication, and documentation.
• Ability to lift or move AV and computing equipment.

Aufgaben

• AV, Classroom, and Event Technology Support for classrooms and events; address issues, perform checks, and coordinate vendor for advanced repairs.
• Desktop and End-User Computing Support for Windows and macOS; image, deploy, and manage devices; support Microsoft 365 and Teams.
• Service Operations and Customer Experience; manage incidents in ticketing system and assist in after-hours events.

Kenntnisse

Desktop support

Windows 11

macOS

Teams/Zoom support

Customer service

Documentation

Ausbildung

High School Diploma

Associate degree in IT/AV or related

Tools

Crestron

Biamp

Logitech

Microsoft 365

Jobbeschreibung

Bowie State University is seeking an AV & Desktop Support Specialist (Contingent II) to provide frontline and escalated support for classroom, event, and end-user technologies across campus. The role covers audiovisual systems, collaboration tools, and desktop issue resolution in a dynamic university setting.

Responsibilities include maintaining room configurations, supporting hybrid events, imaging Windows and macOS devices, and handling tickets via the university system.