Senior IT Desktop & Imaging Support Specialist

Maryland Connect; Patuxent Riding (MD); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription coverage

Long-term disability

Tuition remission

Supplemental retirement

Job summary

Bowie State University is seeking an IT Computer Operator Sr. (Contingent II - Grant Funded) to operate campus computers and peripherals. You will diagnose and resolve operational problems, provide second-level desktop support, and assist with imaging and deploying devices across campus.

Responsibilities include handling tickets, configuring software, training users, maintaining records, and ensuring security compliance. BSU emphasizes professional IT service in an academic environment.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in a desktop support or technical help desk role.
• Proficiency in Windows and macOS environments.
• Familiarity with remote support tools, ticketing systems, and Active Directory.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Certifications such as CompTIA A+, Network+, or ITIL.
• Experience in an academic or enterprise IT environment.

Responsibilities

• Deliver responsive technical assistance via phone, remote tools, ticketing system, and in-person support
• Provide second-level support for desktops, laptops, printers, and peripheral devices
• Diagnose and resolve hardware and software issues, including operating systems, standard applications, and connectivity problems
• Install, configure, and troubleshoot software applications and system updates
• Stage and deploy newly purchased PCs and printers, including system setup, software installation, user data migration, and user orientation
• Assist with imaging and deployment of devices across campus
• Perform preventive and scheduled maintenance on instructional and administrative computers to mitigate virus threats and ensure optimal performance
• Support classroom and lab technology setups, including AV equipment and instructional software
• Conduct software refreshes in computer labs prior to each semester and verify required applications are installed and functioning
• Maintain accurate records of support activities, configurations, and asset inventory using the ticketing system
• Record, track, and elevate support cases as needed to ensure timely resolution
• Provide guidance and training to users on basic IT procedures, security best practices, and software usage
• Collaborate with other IT staff to collaborate and resolve complex technical issues
• Ensure compliance with institutional IT policies, procedures, and security standards
• Perform other duties as assigned to support the evolving needs of the IT department

Skills

Windows platforms knowledge

macOS platforms knowledge

Remote support tools

Ticketing systems

Active Directory

Strong communication

Customer service

Multitasking

Education

Associate's degree in IT/CS

Tools

M365

Office Suite

Adobe Creative Cloud

Teams

Zoom

Job description

Bowie State University is seeking an IT Computer Operator Sr. (Contingent II - Grant Funded) to operate campus computers and peripherals. You will diagnose and resolve operational problems, provide second-level desktop support, and assist with imaging and deploying devices across campus.

Responsibilities include handling tickets, configuring software, training users, maintaining records, and ensuring security compliance. BSU emphasizes professional IT service in an academic environment.