Senior IT Desktop & Lab Support Specialist

UM23 Bowie State University (BSU); United States; On-site; USD 48,000 - 58,000; Full time

Job summary

Bowie State University is seeking an IT Computer Operator Sr. to monitor and operate campus computer systems and peripherals, diagnosing and resolving operational issues to keep data processing running smoothly.

Under general supervision, you will deploy devices, support classrooms, manage tickets, and maintain asset records with focus on security and reliability across the university IT environment.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in a desktop support or technical help desk role.
• Proficiency in Windows and macOS environments.
• Familiarity with remote support tools, ticketing systems, and Active Directory.
• Certifications such as CompTIA A+, Network+, or ITIL.
• Experience in an academic or enterprise IT environment.

Responsibilities

• Deliver responsive technical assistance via phone, remote tools, ticketing system, and in-person support.
• Provide second-level support for desktops, laptops, printers, and peripheral devices.
• Diagnose and resolve hardware and software issues, including operating systems, standard applications, and connectivity problems.
• Install, configure, and troubleshoot software applications and system updates.
• Stage and deploy newly purchased PCs and printers, including system setup, software installation, user data migration, and user orientation.
• Assist with imaging and deployment of devices across campus.
• Perform preventive and scheduled maintenance on instructional and administrative computers to mitigate virus threats and ensure optimal performance.
• Support classroom and lab technology setups, including AV equipment and instructional software.

Skills

Windows/macOS proficiency

Remote support tools

Ticketing systems

Active Directory

Communication skills

Problem-solving

Education

Associate degree IT

Tools

Ticketing system

Remote support tools

Active Directory

Job description

Bowie State University is seeking an IT Computer Operator Sr. to monitor and operate campus computer systems and peripherals, diagnosing and resolving operational issues to keep data processing running smoothly.

Under general supervision, you will deploy devices, support classrooms, manage tickets, and maintain asset records with focus on security and reliability across the university IT environment.