On-Site Tech & Classroom AV Support Specialist

San Diego State University

San Diego (CA)

On-site

USD 51,280 - 74,705

Full time

14 days+

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Job summary

San Diego State University seeks a Technology Support Specialist I to deliver frontline support for classroom and audiovisual technologies and assist with instructional systems maintenance. You will help ensure reliable technology experiences for faculty, staff, and students as part of the Learning Environments team.

On campus in Southern California, you will configure systems, perform preventative maintenance, install AV hardware, and support events.

Qualifications

General knowledge of information technology systems, applications, and networks.
General knowledge of hardware and software troubleshooting and related technology support practices.
Demonstrated communication and interpersonal skills to work with students, faculty, and staff to obtain pertinent information, communicate technical information to diverse audiences, and document issues and resolutions.
Computer skills to appropriately respond to IT complaints and issues.
Preferred: experience providing technology support in a professional or educational environment; AV control systems experience; documentation for technology projects.

Responsibilities

Provide technical support and consultation for faculty, staff, and students to resolve technology issues and optimize system performance.
Troubleshoot hardware, software, and audiovisual technologies in classrooms and other instructional spaces.
Deliver user training and develop support materials that help maximize technology adoption and effectiveness.
Respond to technology requests promptly while maintaining a high level of customer service.
Configure systems to meet instructional needs while ensuring reliable performance and connectivity.
Perform preventative maintenance and assist with equipment upgrades and technology refreshes.