Classified IT Service Delivery Lead

Johns Hopkins University Applied Physics Laboratory LLC; Laurel (MD); In loco; USD 100.000 - 245.000; Tempo pieno

Vantaggi offerti da questo lavoro

robust education assistance program

unparalleled retirement contributions

healthy work/life balance

retirement plans

paid time off

medical

dental

vision

life insurance

short-term disability

long-term disability

flexible spending accounts

education assistance

training and development

Descrizione del lavoro

Johns Hopkins University Applied Physics Laboratory in the Baltimore-Washington metro area seeks an experienced Classified IT Service Delivery & Operations Manager to lead and coordinate the delivery, performance, and continual improvement of classified IT services supporting critical national security missions.

You will drive operational planning, governance, and cross-functional collaboration across multiple teams to balance mission priorities with cybersecurity requirements.

Competenze

• Possess a Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field.
• Have 8+ years of progressively responsible experience in IT operations, service delivery, cybersecurity, compliance, or system administration, including experience supporting classified IT environments.
• Have demonstrated experience applying technical knowledge to manage IT service delivery, evaluate operational challenges, and develop solutions across multiple systems and functional teams.
• Have solid understanding of RMF, NIST SP 800-53, JSIG, and/or CNSSI 1253.
• Have experience managing or supervising technical operations such as patch management, vulnerability scanning, account administration, security auditing, and POA&M management.
• Have demonstrated experience leading technical activities in a matrixed environment, negotiating priorities, resolving competing requirements, and driving accountability without direct supervisory authority.
• Have experience developing metrics, analyzing performance, identifying risks, and implementing service delivery improvements.
• Possess strong analytical, problem-solving, communication, and organizational skills.
• Hold an active TS/SCI+poly security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

Mansioni

• Lead the delivery and operations management of classified IT services across multiple systems and technical teams. Establish operational priorities, manage technical dependencies, and drive the execution of recurring activities, including patch management, vulnerability scanning, account administration, security auditing, and POA&M management.
• Analyze customer mission requirements and develop tailored service delivery approaches that integrate cybersecurity, compliance, system administration, and other services.
• Partner with functional teams to manage operational adjustments that accommodate mission needs while maintaining established standards and cybersecurity requirements.
• Lead cross-functional operational planning and problem-solving with ISSMs, ISSOs, System Administrators, and other specialists.
• Evaluate service delivery performance to identify execution gaps, recurring issues, and operational risks; develop corrective action recommendations.
• Develop and implement operational performance metrics and reporting frameworks to assess service reliability and cybersecurity-related activities.
• Develop and manage customer-specific operational plans and execution priorities that align technical processes with mission requirements.

Conoscenze

IT operations

service delivery

cybersecurity

compliance

system administration

RMF

NIST SP 800-53

JSIG

CNSSI 1253

leadership

communication

Formazione

Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field

Strumenti

ServiceNow

Jira

Power BI

Descrizione del lavoro

Johns Hopkins University Applied Physics Laboratory in the Baltimore-Washington metro area seeks an experienced Classified IT Service Delivery & Operations Manager to lead and coordinate the delivery, performance, and continual improvement of classified IT services supporting critical national security missions.

You will drive operational planning, governance, and cross-functional collaboration across multiple teams to balance mission priorities with cybersecurity requirements.