Senior Classified IT Service & Operations Manager

Johns Hopkins Applied Physics Laboratory

Laurel (MD)

In loco

USD 100.000 - 245.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

Johns Hopkins Applied Physics Laboratory seeks an experienced Classified IT Service Delivery & Operations Manager to oversee the delivery, performance, and continual improvement of classified IT services supporting national security missions. You will coordinate activities across multiple systems and teams, ensuring compliance with cybersecurity standards and regulatory obligations.

You will lead operational planning with ISSMs, ISSOs, and system administrators, drive remediation actions, and

Competenze

Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or related field.
8+ years of progressively responsible IT operations, service delivery, cybersecurity, compliance, or system administration experience, including classified IT environments.
Experience applying technical knowledge to manage IT service delivery across multiple systems and teams.
Solid understanding of RMF, NIST SP 800-53, JSIG, or CNSSI 1253.

Mansioni

Lead delivery and operations management of classified IT services across multiple systems and teams.
Develop tailored service delivery approaches integrating cybersecurity, compliance, system administration, and other services.
Coordinate cross-functional operational planning with ISSMs, ISSOs, System Administrators, and other specialists.
Evaluate performance, identify gaps and risks, and implement improvements.
Develop and implement operational metrics and reporting frameworks for service reliability and cybersecurity activities.
Manage customer-specific operational plans and resource-constrained delivery commitments.
Improve service management workflows using platforms like ServiceNow or Jira.