Class Operations & Automation Lead

qbs; Foxborough (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health care

401k with company match

Life Insurance

Paid Time Off

Training & Development

Job summary

QBS is seeking a Class Operations Manager to optimize seat management from registration through attendance. You will coordinate between Scheduling, Customer Success, and Training to ensure correct participant placement and timely updates.

Expect to automate repetitive tasks, document processes, and collaborate with leadership to expand the role beyond the initial scope. This on-site Massachusetts role reports through the Director of Customer Success before transitioning to Operations.

Qualifications

• 3+ years coordinating scheduling, registration, or service operations.
• Ability to prioritize across competing tasks and maintain accuracy.
• Directly contact trainers and participants and resolve issues.
• Experience with Salesforce is a plus.

Responsibilities

• Seat management from registration to attendance, end-to-end.
• Record attendance within 24 hours and ensure accurate class rosters.
• Be the single point of contact for participants and trainers on class day.
• Identify recurring issues and drive fixes, including process automation.

Skills

Scheduling coordination

Attention to detail

Customer communication

Automation mindset

Tools

Salesforce

Job description

QBS is seeking a Class Operations Manager to optimize seat management from registration through attendance. You will coordinate between Scheduling, Customer Success, and Training to ensure correct participant placement and timely updates.

Expect to automate repetitive tasks, document processes, and collaborate with leadership to expand the role beyond the initial scope. This on-site Massachusetts role reports through the Director of Customer Success before transitioning to Operations.