Class Operations Manager — Attendance & Process Automation

QBS, Inc; Foxborough (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401k with company match

Life Insurance

Paid Time Off

Training & Professional Development

Job summary

QBS is seeking a Class Operations Manager to streamline seat management and end-to-end class operations for Safety-Care trainings. You will ensure accurate Salesforce records, handle registrations, attendance, and post-class closeouts, and support automation of manual tasks.

Reporting to the Director of Customer Success through year-end with a path to Operations, the role emphasizes process improvement, cross-team coordination, and scalable operations for nationwide classes.

Qualifications

• 3+ years coordinating scheduling, registrations, or service operations at high volume.
• Ability to stay organized and calm during busy weeks.
• Direct contact for trainers and participants; solve problems.
• Strong attention to detail; feed revenue reporting and close.
• Interested in automating repetitive work and improving processes.

Responsibilities

• Seat management from registration through attendance and post-class updates.
• Handle cancellations, reschedules, and confirmations with customers.
• Manage seat reassignment, waitlist movement, and blank-seat follow-up.
• Record attendance within 24 hours; ensure accurate class rosters.
• Be the single point of contact for class-day questions and communications.
• Follow up on no-shows to rebook or release seats.
• Apply transfer and cancellation policies consistently; identify issues.

Skills

Scheduling coordination

Registration management

Operations coordination

Attention to detail

Cross-functional communication

Tools

Salesforce

Job description

QBS is seeking a Class Operations Manager to streamline seat management and end-to-end class operations for Safety-Care trainings. You will ensure accurate Salesforce records, handle registrations, attendance, and post-class closeouts, and support automation of manual tasks.

Reporting to the Director of Customer Success through year-end with a path to Operations, the role emphasizes process improvement, cross-team coordination, and scalable operations for nationwide classes.