Claim Service Specialist -Wakefield, MA - Hybrid

Arbella Insurance Group; Wakefield (MA); Hybrid; USD 49,010 - 51,008; Full time

Benefits offered by this job

Profit-share bonus program

Flexible schedules

Robust training and mentorship programs

Job summary

Arbella Insurance Group is seeking a Claim Service Specialist in Wakefield, MA. This role involves advocating for customers who have experienced losses, inspecting damage, and negotiating settlements. The ideal candidate will demonstrate exceptional customer service skills and attention to detail.

The position offers an estimated annual salary between $49,010 and $51,008, a hybrid work schedule, and various benefits to support personal growth and work-life balance.

Qualifications

• Commitment to customer service excellence through effective communication skills.
• Strong time-management skills and attention to detail.
• Some customer service work experience preferred.

Responsibilities

• Act as an advocate for customers who have experienced a loss.
• Inspect damage and investigate documentation to ensure accuracy.
• Negotiate settlements with individuals, attorneys, and other carriers.

Skills

Customer service excellence

Effective communication

Time management

Attention to detail

Organization

Job description

Benefits

At Arbella, employees enjoy a range of benefits that support work‑life balance and personal growth.

• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee‑led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Work schedule is 36.25 hours per week. All employees are eligible for a profit‑share bonus program, exceptional benefits and wellness programs, career development, flexible schedules, and full‑time hybrid arrangements with up to 2 days of remote work once trained.

Job Responsibilities

Claim Service Specialists act as advocates for our customers. They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly. They thoroughly check claim case facts, determine coverage, liability, and reserves, and accurately report on each settlement. They negotiate settlements with individuals, attorneys, and other insurance carriers with poise and professionalism, prepare and maintain well‑written files, and keep teams updated on current claims.

Required Qualifications

• A true commitment to customer service excellence through positive, effective, and diplomatic oral and written communication skills
• Highly effective time‑management skills
• Strong attention to detail, accuracy, fairness, and impeccable organization
• A passion for helping others
• Some customer service work experience preferred

Compensation

Estimated annual salary range: approximately $49,010 ($26.00/hour) – $51,008 ($27.09/hour), based on a variety of factors including relevant skills and experience. Please note: The advertised pay range is not a guarantee or promise of a specific wage.