Claims Team Lead, Workers' Compensation

CNA Insurance; Downers Grove (IL); On-site; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance is seeking an experienced claims leader in Downers Grove, IL to manage a team of professionals focused on workers compensation claims. You will drive timely, accurate dispositions and coach staff to improve quality and service standards.

The role requires a Bachelor's degree and extensive management experience, with preferred certifications. You will engage with underwriters, SIU and external partners to optimize outcomes and budgets.

Qualifications

• Bachelor's degree required.
• Typically 7+ years in workers' compensation.
• Previous management experience preferred.
• Certifications or professional designations preferred.

Responsibilities

• Oversees a team of claims professionals with full management responsibility.
• Sets expectations, provides direction and coaching, and fosters development.
• Ensures claims are handled per protocols, quality and service targets.
• Monitors performance, uses data analytics, and drives process improvements.
• Collaborates with underwriters, SIU, and external partners.
• Manages budget and vendor relationships to control costs.

Skills

Leadership

People management

Claims knowledge

Communication

Data analysis

Strategic thinking

Education

Bachelor's degree or equivalent

Job description

CNA Insurance is seeking an experienced claims leader in Downers Grove, IL to manage a team of professionals focused on workers compensation claims. You will drive timely, accurate dispositions and coach staff to improve quality and service standards.

The role requires a Bachelor's degree and extensive management experience, with preferred certifications. You will engage with underwriters, SIU and external partners to optimize outcomes and budgets.