Claims Operations Lead - Team Coaching & Delivery

COR Partners; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

COR Partners is seeking a Team Lead to supervise Claims Administrators and File Reviewers, ensuring timely, accurate, and compliant processing of claims. You will allocate workloads, coach staff, and serve as a resource for problem-solving while aligning daily operations with client expectations and service levels.

The role emphasizes operational efficiency, quality service, and a positive customer experience.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 2-4 years of experience in claims, operations, vendor management or quality assurance.
• Working knowledge of claim settlement practices as prescribed within the states that the team lead supervises.
• Excellent customer service focus and customer relations skills.
• Strong attention to detail, organizational, and time management skills.
• Ability to coach and mentor team members to improve performance.
• Demonstrated technical claims expertise, including complex claims handling procedures and proficiency in client-specific software applications, with the ability to effectively train and support team members in their use.
• Effective communication and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and ability to learn claims/operational systems including Xactimate and XactContents.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service focus and customer relations skills with the understanding our customers include not only our clients but also our site managers, trainers and adjusters.

Responsibilities

• Supervise and support the day-to-day work of Claims Administrators and File Reviewers, providing direction and guidance as needed.
• Assign, monitor, and adjust workloads to ensure work is completed accurately, on time, and in accordance with service standards.
• Review completed work to ensure compliance with company policies, quality guidelines, and client requirements.
• Serve as the first point of contact for day-to-day team questions, address routine operational issues, and elevate significant concerns to the Team Manager.
• Support the onboarding and training of new team members to ensure they understand claims procedures, client communication expectations, and service level requirements.
• Assist the Team Manager with vendor communication and performance monitoring, including reviewing daily inbound and outbound calls and emails to ensure service standards are met.
• Identify opportunities to improve processes, work quality, efficiency, and customer experience, and recommend solutions as appropriate.
• Promote a positive and collaborative team environment.
• Provide the Team Manager with feedback on team member performance, training needs, and development opportunities to support their growth.

Skills

Leadership

Coaching

Customer service

Claims expertise

Xactimate

XactContents

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

Xactimate

XactContents

Microsoft Office

Job description

COR Partners is seeking a Team Lead to supervise Claims Administrators and File Reviewers, ensuring timely, accurate, and compliant processing of claims. You will allocate workloads, coach staff, and serve as a resource for problem-solving while aligning daily operations with client expectations and service levels.

The role emphasizes operational efficiency, quality service, and a positive customer experience.