Claims Team Lead: Mentoring, Ops & Quality

Cor Partners, Inc.; Dallas (TX); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Cor Partners, Inc. is seeking a Claims Operations Supervisor in Dallas to guide day-to-day activities of Claims Administrators and File Reviewers. You will allocate workloads, monitor progress, and ensure adherence to policies and client requirements.

The role emphasizes coaching, onboarding new staff, vendor communications, and ongoing process improvements to boost service quality. Strong Office skills and Xactimate/XactContents are expected.

Qualifikationen

• Bachelor’s degree or equivalent experience preferred.
• 2–4 years in claims, operations, vendor management or quality assurance.
• Strong customer service focus with attention to detail.

Aufgaben

• Supervise and support day-to-day work of Claims Administrators and File Reviewers.
• Assign, monitor, and adjust workloads to meet standards and timelines.
• Review completed work for policy, guideline, and client compliance.
• Serve as first point of contact for team questions and escalate issues.
• Help onboard and train new team members on claims procedures and SLAs.
• Assist Team Manager with vendor communication and performance monitoring.
• Identify process improvements to enhance quality and customer experience.
• Promote a positive, collaborative team environment and provide feedback.

Kenntnisse

Team leadership

Coaching and mentoring

Communication

Problem solving

Time management

Detail oriented

Multitasking

Customer service

Ausbildung

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Xactimate

XactContents

Jobbeschreibung

Cor Partners, Inc. is seeking a Claims Operations Supervisor in Dallas to guide day-to-day activities of Claims Administrators and File Reviewers. You will allocate workloads, monitor progress, and ensure adherence to policies and client requirements.

The role emphasizes coaching, onboarding new staff, vendor communications, and ongoing process improvements to boost service quality. Strong Office skills and Xactimate/XactContents are expected.