Claims Team Lead - Coaching, Quality & Ops

Cor Partners, Inc.; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Cor Partners, Inc. is seeking a claims operations supervisor to oversee a team of Claims Administrators and File Reviewers. You will direct workloads, monitor performance, and ensure timely, accurate processing in line with service standards.

The role involves coaching new staff, maintaining strong client relations, and collaborating with the Team Manager on process improvements and vendor communications. Strong organizational and communication skills are essential.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 2–4 years in claims, operations, vendor management or quality assurance.
• Proficient with claim settlement practices and client-specific software.

Responsibilities

• Supervise day-to-day work of Claims Administrators and File Reviewers.
• Assign, monitor and adjust workloads to meet service standards.
• Review completed work for compliance with policies and client requirements.

Skills

Team leadership

Coaching & mentoring

Customer service focus

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Xactimate

XactContents

Job description

Cor Partners, Inc. is seeking a claims operations supervisor to oversee a team of Claims Administrators and File Reviewers. You will direct workloads, monitor performance, and ensure timely, accurate processing in line with service standards.

The role involves coaching new staff, maintaining strong client relations, and collaborating with the Team Manager on process improvements and vendor communications. Strong organizational and communication skills are essential.