Claims Support Specialist: Licensing & Training Included

LEI Cross Financial; New Hampshire; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Continuing education and licensing

Job summary

Cross Insurance in Manchester, NH is seeking a Claims Support Specialist to assist the Claims Department with prompt communication, accurate information, and timely follow-up through the claims process.

This entry-level role covers claim reporting, follow-up, and documentation while offering growth with seasoned professionals. Licensing in New Hampshire and ongoing training are provided as part of career development.

Qualifications

• Strong communication and attention to detail required.
• Ability to manage competing priorities in a fast-paced environment.
• Professional, courteous, dependable, and self-motivated team player.
• Able to learn and apply insurance concepts.

Responsibilities

• Claim Reporting & Intake: Verify and report new claims for clients and internal teams through AMS360, carrier websites, email, and other platforms; obtain and share claim numbers and adjuster assignments with appropriate parties.
• Claim Follow-Up & Status Monitoring: Monitor open claims and suspense items; follow up with adjusters on status, inspections, coverage reviews, payments, total losses, and subrogation.
• Client & Carrier Communications: Respond to routine claim inquiries with professionalism and empathy; provide claim contacts, status updates, and process guidance.
• Documentation & Administrative Support: Scan and organize incoming claim mail and documents; maintain accurate electronic claim files; assist with data entry, reporting and licensing.
• Professional Development: Learn personal and commercial coverage fundamentals; complete agency training and licensing.

Skills

Strong communication

Attention to detail

Organization

Team player

Willingness to learn

Education

High school diploma or GED

Associate or bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Cross Insurance in Manchester, NH is seeking a Claims Support Specialist to assist the Claims Department with prompt communication, accurate information, and timely follow-up through the claims process.

This entry-level role covers claim reporting, follow-up, and documentation while offering growth with seasoned professionals. Licensing in New Hampshire and ongoing training are provided as part of career development.