Claims Support Specialist

LEI Cross Financial Corp; Manchester (NH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

medical

dental

vision

life/AD&D

short- and long-term disability

401(k) with company match

paid time off

full continuing education and licenses

Job summary

Cross Insurance in Manchester, NH seeks a Claims Support Specialist to assist the Claims Department with prompt communication, accurate information, and timely follow-up throughout the claims process. You will handle claim reporting, documentation, and carrier communications to support clients and advocates.

This entry-level role offers exposure to personal and commercial lines and ongoing training, with licensing and professional development support.

Qualifications

• Entry-level role supporting claims processes.
• Strong communication, organization, and ability to manage competing priorities.

Responsibilities

• Claim Reporting & Intake: Verify and report new claims for clients and internal teams.
• Claim Follow-Up & Status Monitoring: Monitor open claims and communicate updates with adjusters.
• Client & Carrier Communications: Respond to routine claim inquiries with professionalism and empathy.
• Documentation & Administrative Support: Scan and organize mail and documents; maintain files.
• Professional Development: Learn coverage fundamentals and complete agency training.

Skills

Communication

Attention to detail

Time management

Customer service

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Tools

AMS360

Microsoft Outlook

Excel

Word

Teams

Job description

The Cross Family of Agencies welcomes you. We need your talent and expertise. Job Title: Claims Support Specialist Location: Manchester, NH Bring your talent to Cross Insurance. Cross Insurance seeks a dedicated Claims Support Specialist to help our Claims Department deliver responsive, professional service when clients need it most.

Position Summary

Support Claims Advocates, Account Managers, Producers, carriers, and clients with prompt communication, accurate information, and timely follow-up throughout the claims process. Handle claim reporting, documentation, carrier communications, and administrative support. This entry-level role offers varied personal and commercial claims experience alongside experienced professionals committed to your growth, building a foundation for a long-term insurance career.

What You'll Do

• Claim Reporting & Intake Verify and report new claims for clients and internal teams through AMS360, carrier websites, email, and other platforms. Obtain and share claim numbers and adjuster assignments with appropriate parties.
• Claim Follow-Up & Status Monitoring Monitor open claims and suspense items; follow up with adjusters on status, inspections, coverage reviews, payments, total losses, and subrogation. Maintain communication logs and claim notes; escal... concerns or delays to Claims Advocates and management as appropriate.
• Client & Carrier Communications Respond to routine claim inquiries with professionalism and empathy. Provide claim contacts, status updates, and process guidance; coordinate communication as needed.
• Documentation & Administrative Support Scan and organize incoming claim mail and documents. Maintain accurate electronic claim files. Assist with data entry, reporting, and departmental administration. Follow agency documentation standards.
• Professional Development Learn personal and commercial coverage fundamentals, including auto, property, liability, umbrella, workers' compensation, and other lines. Complete agency training and continuing education. Perform other duties as assigned.

What We're Looking For

Strong communication, reading comprehension, and attention to detail. Strong organization and ability to manage competing priorities in a fast-paced environment. Professional, courteous, dependable, and self-motivated team player. Able to learn and accurately apply technical insurance concepts.

Preferred Qualifications

• Administrative, customer service, insurance, banking, legal, or office experience helpful but not required.
• Proficiency with Microsoft Outlook, Word, Excel, and Teams.
• AMS360 or other agency management system experience a plus.
• Insurance terminology knowledge helpful but not required.

Licensing Requirements

Obtain and maintain a New Hampshire Property & Casualty Producer License within the agency’s required timeframe. Licensing and professional development support provided.

Education

• High school diploma or GED required.
• Associate or bachelor’s degree preferred, not required.

Compensation & Benefits

Base salary: $40,000-$60,000, based on location, skills, experience, and internal equity.

• medical
• dental
• vision
• life/AD&D
• short- and long-term disability
• 401(k) with company match
• paid time off
• full continuing education and licensing support

Why Cross Insurance?

Founded over 65 years ago, Cross Insurance is one of the region’s leading independent insurance organizations, built on service, innovation, and integrity. Organized, detail-oriented, and enjoy helping people? Build your insurance career with us.

Family Owned

Family Owned From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, we've grown rapidly over the past 65 years. We've still held on to our core values of integrity, hard work, and dedication, and are still privately held. Our offices inspire a culture of community by supporting causes they stand behind. From fundraising for local food banks, to volunteering at after school programs, we're proud of the many ways our offices find to give back. Initiatives vary to branch to better serve the individual communities they are located in.