Claims Support Specialist - In-Office

Cross Insurance; New Gloucester (ME); Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life/AD&D

Disability (Short & Long-Term)

401k with match

HSA/FSA/DCA options

Paid Time Off

Job summary

Cross Insurance in New Gloucester, ME is seeking a Claims Assistant to support the workers' compensation claims team in a fully in-office setting. The role emphasizes accurate clerical support, strong computer skills, and reliable teamwork to ensure timely processing of mail, bills, checks, and claim files.

The position offers a comprehensive benefits package (medical, dental, vision, life/AD&D, disability, 401k with match, HSA/FSA options, PTO) and an hourly pay range of $18–$25, with

Qualifications

• High school graduate or equivalent; some higher education and/or workers' compensation claims support experience preferred.
• Proficient knowledge of computers with ability to work with Word, Excel, Outlook & Adobe.
• Accurate keyboarding skills and strong organizational ability in a fast-paced environment.
• Mathematical aptitude and analytical thinking; ability to solve problems independently.
• Excellent written and verbal communication; interact with internal and external customers with tact and respect.

Responsibilities

• Learn the Claims Assistant functions to support the claims team and office operations.
• Identify and implement ways to increase department productivity, efficiency and service quality.
• Maintain professional, credible customer service and teamwork to meet customer expectations.
• Process daily mail, pay bills, issue checks, set up claim files, distribute forms, and handle calls.
• Operate the Claims System and generate reports as required; assist adjusters or customers as needed.
• Notify supervisor/manager promptly if any service issues arise.

Skills

Computer proficiency

Attention to detail

Teamwork

Communication skills

Problem solving

Organizational skills

Mathematical aptitude

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe

Job description

Cross Insurance in New Gloucester, ME is seeking a Claims Assistant to support the workers' compensation claims team in a fully in-office setting. The role emphasizes accurate clerical support, strong computer skills, and reliable teamwork to ensure timely processing of mail, bills, checks, and claim files.

The position offers a comprehensive benefits package (medical, dental, vision, life/AD&D, disability, 401k with match, HSA/FSA options, PTO) and an hourly pay range of $18–$25, with