Claims Support Specialist — Detail‑Oriented & Customer‑Focused

Markel Corporation; Henderson (NV); On-site; USD 25,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

PTO and holidays

Parental leave

Parental leave

Job summary

Markel Corporation is seeking a Claim Technician to join our Claims team in the United States. This role provides claims support, processes daily tasks, and ensures service standards are met while maintaining professional relationships with teammates and management.

You will handle incoming claims reports, assist with correspondence, and contribute to process improvements. A strong customer service mindset, attention to detail, and the ability to work in a fast-paced environment are essential.

Qualifications

• US work authorization required.
• Insurance experience preferred.
• High School diploma or equivalent required; some college preferred.
• Proven ability to learn new software and adapt.
• US work authorization required; no visa sponsorship.

Responsibilities

• Complete assigned daily claims support activities timely and accurately according to Markel Service Standards.
• Including but not limited to; answering claims phone line, taking new reports in a compassionate and professional manner, and formatting correspondence.
• Maintain understanding of departmental service standards, guidelines, processes and procedures.
• Look for ways to improve efficiencies and minimize processing and workflow issues.
• Communicate any ideas with team and management.
• Work effectively in a team environment to include participation on projects and testing initiatives.
• Display flexibility to support evolving department and business needs.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Self-directed

Multitasking

Education

High School diploma or equivalent

Some college preferred

Tools

Word

Excel

Outlook

Paperless environment

Job description

Markel Corporation is seeking a Claim Technician to join our Claims team in the United States. This role provides claims support, processes daily tasks, and ensures service standards are met while maintaining professional relationships with teammates and management.

You will handle incoming claims reports, assist with correspondence, and contribute to process improvements. A strong customer service mindset, attention to detail, and the ability to work in a fast-paced environment are essential.