Claims Technician

Markel; Henderson (NV); On-site; USD 25,000 - 53,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee Stock Purchase Plan

PTO and holidays

Parental leave

Job summary

Markel in Henderson, NV is seeking a Claims Technician to support the claims department with daily processing and quality control. You will assist the team by handling phone reports, formatting correspondence, and ensuring adherence to Markel Service Standards.

The ideal candidate has strong PC skills (Word, Excel, Outlook), excellent customer service, and the ability to learn new software. A detail‑oriented, self-directed professional thrives in a high‑volume environment.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Insurance experience preferred.
• Strong PC skills in Word, Excel, Outlook; ability to learn new software.

Responsibilities

• Handle daily claims support activities timely and accurately.
• Answer claims phone line and take new reports compassionately.
• Maintain understanding of service standards and processes.
• Identify efficiency improvements and communicate ideas.
• Collaborate in a team on projects and testing initiatives.

Skills

Word

Excel

Outlook

Paperless

Software learning

Customer service

Communication

Detail-oriented

Self-directed

High volume

Prioritization

Continuous improvement

Education

High School diploma or equivalent

Some college preferred

Insurance experience preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Paperless environment

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Claim Technician is the foundation of the claims process and as such is responsible for performing support activities that meet (or exceed) expected standard process and productivity guidelines. The Claim Technician is part of a team, and as such, is responsible for maintaining professional and positive rapport with all team members to provide quality support to the Claims Department. The Claims Technician may be called upon by management to assist the Claims organization with various projects or testing initiatives.

Job Responsibilities

• Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards. Including but not limited to; answering claims phone line, taking new reports in a compassionate and professional manner, and formatting correspondence.
• Maintain understanding of departmental service standards, guidelines, processes and procedures.
• Look for ways to improve efficiencies and minimize processing and workflow issues. Communicate any ideas with team and management.
• Work effectively in a team environment to include participation on projects and testing initiatives.
• Display flexibility to support evolving department and business needs.

Job Qualifications

• Strong PC skills, especially in Word, Excel, Outlook and paperless working environment
• Ability to learn other software required for role
• Excellent customer service skills
• Strong verbal and written communication skills
• Detail-oriented
• Self-directed and highly productive with minimal supervision
• Comfortable with high volume workloads, multiple priorities and productivity standards
• Strong desire for continuous improvement
• High School diploma or equivalent is required, some college is preferred
• Insurance experience preferred

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information

The salary range for this position is $18.46 - $38.46. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Who we are

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Should you require any accommodation through the application process, please send an e-mail to the [e-mail].

Markel is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of any protected characteristic.

This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.