Claims Support & Admin Specialist

ICW Group; San Diego (CA); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401K retirement plans

Paid Time Off

Paid holidays

Job summary

ICW Group, headquartered in San Diego, is hiring an Administrative Assistant to support the Claims team with routine tasks, data entry, and front-line inquiries. This role ensures timely processing of notices, bills, and mail, while maintaining efficient office operations.

The ideal candidate will hold a high school diploma or GED with at least one year of related experience and strong Microsoft Office skills. ICW offers a stable environment, competitive benefits, and growth opportunities.

Qualifications

• High school diploma or GED required; minimum 1 year of related experience or training.
• Equivalent combination of education and experience accepted.
• Knowledge of basic office procedures and data entry.
• Ability to read, write and comprehend simple instructions.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Provides administrative assistance to the Claims team.
• Prints benefit and claim notices and prepares for mailing.
• Follows communication guidelines; direct calls to appropriate team members.
• Answers phone calls from customers and provides basic claim information.
• Collects W9 forms from vendors to process payments.
• Reviews medical bills for potential losses and/or assigns to existing claims.
• Pays bills as needed.
• Manages group email account and processes requests.
• Provides backup assistance to claims support teams.
• Performs branch office duties as needed.
• Provides front desk reception and related responsibilities.
• Orders office supplies.
• Reserves/books conference rooms and sets up offices/workstations.

Skills

Data entry

Phone skills

Microsoft Office

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

ICW Group, headquartered in San Diego, is hiring an Administrative Assistant to support the Claims team with routine tasks, data entry, and front-line inquiries. This role ensures timely processing of notices, bills, and mail, while maintaining efficient office operations.

The ideal candidate will hold a high school diploma or GED with at least one year of related experience and strong Microsoft Office skills. ICW offers a stable environment, competitive benefits, and growth opportunities.