Claims Support Specialist

ICW Group; Los Angeles (CA); On-site; USD 27,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401K with company match

Paid time off

Paid holidays

Bonus potential

Job summary

ICW Group in the Los Angeles area is seeking a detail-oriented Claims Assistant to provide administrative support to Claims Examiners, helping process timely benefits in compliance with state laws. You will gather information from insureds, document interactions in ERP, and maintain accurate claim data.

The role emphasizes exceptional customer service, accurate data entry, and collaboration with internal staff. Office-based, full-time with competitive benefits and growth opportunities.

Qualifications

• High school diploma or GED required.
• Minimum 1+ years’ claims insurance or closely related experience.
• Basic math and data entry accuracy are essential.
• Strong customer service and phone etiquette are expected.

Responsibilities

• Process insurance claims by collecting information from insureds and others.
• Document conversations and data in the ERP system.
• Support Claims Examiners by updating and retrieving claim data.
• Communicate claim information to clients, counsel and vendors.
• Ensure documentation is complete for audits.

Skills

Customer service

Phone etiquette

Time management

Data entry

Attention to detail

Basic math

Team collaboration

Judgment

Education

High school diploma or GED

Tools

ERP software

Microsoft Office

Job description

ICW Group in the Los Angeles area is seeking a detail-oriented Claims Assistant to provide administrative support to Claims Examiners, helping process timely benefits in compliance with state laws. You will gather information from insureds, document interactions in ERP, and maintain accurate claim data.

The role emphasizes exceptional customer service, accurate data entry, and collaboration with internal staff. Office-based, full-time with competitive benefits and growth opportunities.