Senior Claims Support & Mentorship Specialist

ICW Group; Philadelphia (Philadelphia County); On-site; USD 31,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K with company match

Paid time off

Job summary

ICW Group is seeking a Senior Claims Assistant to support Claims Examiners with high‑level administrative tasks and ensure timely, compliant processing of claims. This role also mentors junior staff and collaborates across departments to maintain data integrity.

Requirements include a high school diploma or GED and 2–3+ years in claims support, with proficient Microsoft Office and ERP capabilities. Office-based role with full‑time hours and competitive benefits.

Qualifications

• Requires a high school diploma or GED.
• Minimum 2–3+ years' experience as a Claims Assistant or closely related experience.
• Proficiency with Microsoft Office and ERP systems.

Responsibilities

• Delivers intermediate to advanced administrative support to Claims Examiners.
• Contacts insured or other involved persons to obtain information to process claims.
• Documents conversations or information in ERP and other systems.
• Provides training and mentoring to less-experienced Claims Assistants.
• Interfaces with departments to retrieve and enter data.
• Provides exceptional customer service to internal and external customers.
• Processes claims related payments.
• Supports Claims Examiners in payments and monitoring.

Skills

Microsoft Office Suite

ERP system

Claims principles

Customer service

Data entry

Time management

Communication skills

Team collaboration

Education

High school diploma or GED

Tools

ERP software

Job description

ICW Group is seeking a Senior Claims Assistant to support Claims Examiners with high‑level administrative tasks and ensure timely, compliant processing of claims. This role also mentors junior staff and collaborates across departments to maintain data integrity.

Requirements include a high school diploma or GED and 2–3+ years in claims support, with proficient Microsoft Office and ERP capabilities. Office-based role with full‑time hours and competitive benefits.