Claims Support Specialist

ICW Group Holdings, Inc.; San Diego (CA); Hybrid; USD 27,000 - 43,000; Full time

Benefits offered by this job

Benefits package

401K retirement plan

Paid time off

Paid holidays

Job summary

ICW Group in San Diego is seeking a Claims Assistant to provide administrative support to Claims Examiners, enabling timely processing and payment of benefits in line with state law. You will contact insureds and other parties, document conversations in ERP, update and retrieve claim data, and deliver exceptional customer service.

Applicants need a high school diploma or GED and at least 1 year of claims experience; hybrid office environment with a salary range of $19.58–$30.88 per hour.

Qualifications

• High school diploma or GED required.
• Minimum of 1+ years’ claims insurance or closely related experience.
• Proficient with Microsoft Office and ERP systems.
• Strong customer service, phone etiquette and time management skills.
• Excellent data entry skills with attention to detail.

Responsibilities

• Contacts insured and relevant parties to obtain information to process the claim.
• Documents conversations or information in ERP system.
• Updates and retrieves data for assigned claims and diary tasks.
• Provides exceptional customer service to insureds, claimants and outside vendors.
• Processes indemnity payments and state mandated forms.
• Supports Claims Examiners in payments and auditing documentation.

Skills

Microsoft Office

Data entry

Customer service

Time management

Attention to detail

ERP software

Tools

ERP software

Microsoft Office Suite

Job description

ICW Group in San Diego is seeking a Claims Assistant to provide administrative support to Claims Examiners, enabling timely processing and payment of benefits in line with state law. You will contact insureds and other parties, document conversations in ERP, update and retrieve claim data, and deliver exceptional customer service.

Applicants need a high school diploma or GED and at least 1 year of claims experience; hybrid office environment with a salary range of $19.58–$30.88 per hour.